2005 faaliyet.FH10
Transkript
T.C. PTT GENEL MÜDÜRLÜÐÜ REPUBLIC OF TURKEY GENERAL DIRECTORATE OF PTT FAALÝYET RAPORU ANNUAL REPORT (2004 - 2005) Araþtýrma Planlama Koordinasyon Dairesi Baþkanlýðý Research Planning Coordination Department GAZÝ MUSTAFA KEMAL ATATÜRK Osman TURAL Yönetim Kurulu Baþkaný Genel Müdür Head of the Board Director General Tüm dünyada hýzlý bir deðiþim rüzgarý esmektedir. Bu rüzgar, iletiþim ve bilgi teknolojilerindeki yeni geliþmelere baðlý olarak tüm dünyayý dolaþarak yayýlmaktadýr. In all over the world a wind of change is blowing. This wind is affecting the whole world depending to the new developments in the communication and information technologies. Dünyadaki bu deðiþim ve dönüþüme, mevcut inanç ve kültürümüzün temel prensiplerinden ayrýlmadan, bilim ve teknolojiden yararlanmak suretiyle ve sürekli geliþme fikrini benimseyerek bizim de ayak uydurmamýz kaçýnýlmazdýr. Our adaptation to this change and transformation in the world by means of benefiting from science and technology by adopting the continuous development idea and not leaving the basic principles of our current belief and culture is inevitable. Günümüzde artýk bilgi güç, güç de bilgi olarak algýlanmakta. Bilgi, toplumun yapýsýný ve beklentilerini þekillendirmekte ve deðiþtirmektedir. Bu anlamda 164 yýllýk köklü geçmiþe ve güçlüklerle kazanýlmýþ kurumsal bir güvene sahip PTT Teþkilatý, halkýmýzýn sürekli yükselen beklentilerine cevap verebilmek amacýyla kendini ve hizmetlerini yenilemektedir. In our days the information is conceived as power and vice versa and the information is shaping and changing the societys structure and expectations. In this context the PTT Establishment, which has a 164 year old fundamental past and an institutional trust achieved by difficulties, is renewing itself and its services in order to respond the societys continuously increasing expectations. Vizyonumuz Kuruluþumuzu, uluslar arasý standartlara kavuþturarak sanayileþmiþ ülkelerdeki benzer kuruluþlar seviyesine çýkarmaktýr. Our vision is Raising Our Institution to the level of the institutions in the industrialised countries by giving it international standards. Misyonumuz ise PTT hizmetlerini uluslararasý standartlara uygun olarak saygýnlýk ve güvenilirlik bilinci ile sektördeki rekabet ve müþteri memnuniyetini ön planda tutarak yürütmek için belirlenen hedefleri çaðdaþ, teknolojik imkanlarý kullanarak stratejik plan ve programlar dahilinde gerçekleþtirmektir. Our mission is, however, Realising the determined targets in the framework of strategic plans and programmes by using the technological opportunities in order to carry out the PTT services in accordance with the international standards by bringing the competition in the sector and customer satisfaction in the foreground with a consciousness of reliability and respectability. Kuruluþumuz yeni bir yüzyýlýn geliþen ve deðiþen þartlarý içerisinde kendisini yenilemek adýna, ülkemizin en dinamik ve geçmiþi ile bütünleþmiþ yapýsý nedeniyle hizmet üretmede yeni bir vizyonla modernizasyona gitmek ve geliþmekte olan teknolojileri uygulamak zorundadýr. Our Institution has to be modernised with a new vision in the service production and apply the developing technologies because of the dynamic structure which was integrated with its past in order to renew itself in the developing and changing conditions of a new century. Bu kapsamda özel gönderilerin yerini alan ticari gönderilerin Avrupa standartlarýna uygun güvenlik ve sürat içinde alýcýsýna ulaþtýrýlmasýný saðlamak, pazar payýný yükseltmek ve nakit akýþýna aðýrlýk vermek bunu yaparken de maliyet-verimlilik-kârlýlýk ilkelerini baz almak büyük önem arz etmektedir. In this context, providing that the business letters which have taken the place of the private letters are delivered to their addressees in a reliable and speedy manner that id-s in conformity with the European standards, increasing the market share and focusing on cash flow and while doing these taking the principles of cost-productivityprofitability as base are very important. 2003 yýl sonu itibariyle 1068 merkez, 1954 þube ve 1399 acentelik olmak üzere toplam 4421 iþyerinde posta ve telgraf hizmeti verilirken, kârlýlýk ve verimlilik prensipleri esas alýnarak 2004 yýl sonu itibariyle 1064 merkez, 1893 þube ve 1424 acente olmak üzere toplam 4381 iþyerinde hizmetlerimiz yürütülmüþtür. Otomasyona açýk iþyeri sayýmýz 2003 yýl sonunda 882 iken 2005 Nisan ayý sonu itibariyle2000e yükselmiþtir. By the end of the year 2003, post and telegraph services were provided in 1068 Post Office, 1954 branches and 1399 agencies and in 4421 business places as a total and by the end of the year 2004 our services have been carried out by focusing on the principles of profitability and productivity in 1064 Post Office, 1893 branches and 1424 agencies, in 4381 business places as a total. While our automated business places were 882 at the end of 2003, this number was increased to 2000 as of April 2005. Geliþmiþ ülkelerin posta idarelerinde olduðu gibi kayýtlý posta maddelerine iliþkin kabul, sevk ve daðýtým iþlemlerinin bilgisayar ortamýnda kayýt ve takip edilmesi, müþterilere kaliteli ve süratli hizmet verilmesi amacýyla merkezlerde otomasyon projesinin ikinci aþamasý hayata geçirilerek çek ve havalelerde olduðu gibi mektuplar, acele posta gönderileri, koli ve teblið evraký gibi her türlü kayýtlý gönderinin kabulden teslime kadar olan aþamasý bilgisayar ortamýnda takip edilmesi hedeflenmiþ ve bazý iþyerlerimizde uygulamaya baþlanýlmýþtýr. As in the postal administrations of the developed countries it is targeted to track and trace the process of every registered items such as letters, EMS items, parcels and notifications from acceptance till the delivery as done in the cheques and money orders on the computer systems by realising the second phase of the automation project of which aim is tracking and tracing the acceptance, transportation and distribution operations on the computerised system and providing a quality and speedy service to the customers, in the Post Offices and it was started to be applied in some of our Post Offices. Kuruluþumuz hizmetlerinin geliþtirilmesi gönderilerin alýcýlarýna tesliminde yaþanan hata ve gecikmelerin önlenmesi ayrým, sevk ve daðýtým iþlemlerinin saðlýklý ve süratli bir þekilde yürütülerek gelir ve hizmet kalitesinin artýrýlmasý bakýmýndan posta iþleme merkezlerinin modernizasyonu projesi bir an evvel uygulamaya konulacaktýr. The modernisation project of the postal sorting centres will be put into practice as soon as possible in order to develop the services of Our Institution, to prevent the mistakes and delays in the deliveries of the items to the addressees, to increase the service quality and revenues by carrying out the sorting, transportation and distribution operations. Hizmette sýnýr olmadýðýný vurgulamak ve çaðdaþ bir kurumu vatandaþýn hizmetine sunmak için pek çok ilke imza atýlmýþtýr. Bu çerçevede; PTT Bank projesi hayata geçirilmiþ olup, PTT merkezleri standart tespit edilen PTT Bank konsepti kapsamýnda yeniden dizayn edilmeye baþlanmýþtýr. We have set many precedents in order to highlight that there is no limit in service and to submit a modern institution to the service of the society. In this framework; PTT Bank Project has been realised and Post Offices have been started to be re-designed in the context of PTT Bank concept. PTT ücret tarifelerinde %29-%71 arasýnda indirime gidilerek hizmetin kamusal nitelik taþýmasý açýsýndan sosyal fayda saðlanmýþ, Yeni Türk Lirasýnýn Ýstanbuldan Türkiye genelinde ulaþýmý temin edilmiþtir. In the PTT tariffs a discount of 29 %-71 % was made and accordingly social benefit was obtained as to the fact that the service has a public quality. APS, koli, tebligat ve taahhütlü maddelerin otomasyon sistemi üzerinden kayýtlý maddeler otomasyonu kapsamýnda kabul, sevk, daðýtým v e t e s l i m i s a ð l a n m a y a b a þ l a n m ý þ t ý r. The acceptance, transportation, distribution and delivery of the EMS items, parcels, legal notifications and registered items on the automation system was started to be carried out within the context of automation of registered items. Otomasyon sistemi daðýnýk yapýdan merkezi yapýya geçmiþ olup, kolilerin kabulünde boyut ve aðýrlýk sýnýrlamasý kaldýrýlmýþtýr. The automation system has changed its structure from a scattered structure to a central one, and the dimension and weight limitation was abolished. CPRS kanalýyla Ankara, Ýstanbul ve Ýzmirdeki þehir içi postalarýnda hizmet veren araçlar uydudan izlenerek bilgisayar ortamýnda takibi saðlanýp, kapýdan kapýya teslim servisi kurularak bunun internet üzerinden kabul uygulamasýyla gönderilerin akýbeti hakkýnda internet ortamýnda bilgi edinme imkaný yaratýlmýþtýr. Posta iþleme merkezlerinin modernizasyon çalýþmalarýyla birlikte PTTnin logosu yenilenerek kurumsal kimlik kazandýrýlmýþ, otuzun üzerinde Kurum ve Kuruluþ ile tahsilat, ödeme ve satýþ anlaþmasý yapýlmýþtýr. By means of CPRS, the vehicles which serve for the domestic mails in Ankara, Ýstanbul and Ýzmir are followed from the satellite and tracked on the computerised system and door-to-door delivery system was introduced and after the order given via internet, the information about the outcome of the item can be taken from internet. In addition to the modernisation studies of the postal sorting centres, the logo of PTT was changed and an institutional identity was given to Our Institution. And also collection, payment and selling agreements were signed with over 30 companies. Yurtiçinde dolar ve euro cinsinden döviz havalesi hizmetine baþlanmýþ, posta çeki hesap hareketlerinin internet üzerinden izlenmesi saðlanmýþtýr. An agreement was signed with Western Union in order to give quick money order service, foreign exchange order service was started domestically and it is provided that postal cheque account movements can be tracked on internet. Kalite Yönetim Sistemi ile ilgili çalýþmalarda belge alma aþamasýna gelinmiþtir. The studies concerning the Quality Management System are in the phase of receiving certificate. Bu çalýþmalarýmýz neticesinde 2004 yýlý sonunda enflasyonlu muhasebe sistemi uygulandýðýnda kârýmýz 76 Trilyon TL., uygulanmadýðý taktirde ise 93 Trilyon TL.ye ulaþmýþ olup, kârýmýz bir önceki yýla göre %304 artýþ ile gerçekleþmiþtir. As a result of these studies, our profit is 76 trillion TL, if the accounting system with inflation is applied and if not it is 93 trillion TL which means that our profit was increased with a rate of 304 %. Hizmetlerimizin gittikçe artan bir þekilde yaygýnlaþmasý ve sürekli kendini yenilemesi, hizmette sýnýr tanýmayan personelimizin katkýlarýyla daha farklý boyutlar kazanacaktýr. Hedeflerimize ulaþmadaki kararlýlýðýmýz ve takým çalýþmasý bilincini benimsemiþ olmamýz sayesinde her engeli kolaylýkla aþabileceðimiz inancýndayým. Bu katkýyý saðlayacak olan her kademe ve görevdeki personelimize teþekkür eder, çalýþmalarýnda baþarýlar dilerim. The fact that our services become more widespread increasingly and get renewed continuously will gain various dimensions with the contribution of our personnel who does not have a limit in service. Thanks to our decisiveness in reaching our targets and the fact that we have adopted the team study consciousness, I believe that we will easily overcome each obstacle. I thank to each personnel in every level and duty who will contribute to this target, and wish success to them. Osman TURAL Yönetim Kurulu Baþkaný Genel Müdür Head of the Board Director General YÖNETÝM KURULU BOARD OF MANAGEMENT Osman TURAL Yönetim Kurulu Baþkaný Genel Müdür Head of the Board Director General YUSUF TOPRAK DÇ.DR. E. ETHEM ATAY A. NEZÝH DOÐAN GENEL MÜDÜR YARDIMCILARI ASSISTANT DIRECTORS GENERAL YUSUF TOPRAK ALÝ ÝHSAN KARACA Savunma Sekreterliði Secretariat of Defence Teftiþ Kurulu Baþkanlýðý Department of Inspection Hukuk Müþavirliði Legal Affairs Department Basýn Yayýn ve Halkla Ýliþkiler Müþavirliði Press and Publýc Relations Department Personel Dairesi Baþkanlýðý Department of Personnel Genel Müdür Yrd. Assistant Director General Posta ve Telgraf Dairesi Baþkanlýðý Department of Post and Telegraph Yapý Ýþleri Dairesi Baþkanlýðý Department of Construction Malzeme Dairesi Baþkanlýðý Material Department Uluslararasý Ýliþkiler Dairesi Baþkanlýðý Department of International Relations YÖNETÝM KURULU GENEL MÜDÜR BOARD OF MANAGEMENT DIRECTOR GENERAL APK Dairesi Baþkanlýðý Research Planning and Coordination Department Parasal Posta Ýþletme Dairesi Baþkanlýðý Postal Financial Department Genel Müdür Yrd. Assistant Director General Teknik Ýþler ve Otomasyon Dairesi Baþkanlýðý Department of Technical Affairs and Automation Genel Müdür Yrd. Assistant Director General Ýdari Ýþler Dairesi Baþkanlýðý Administrative Affairs Department Eðitim Dairesi Baþkanlýðý Training Department Muh. ve Finansman Dairesi Baþkanlýðý Account and Finance Department Saðlýk ve Sosyal Ýþler Dairesi Baþkanlýðý Health and Social Affairs Department BAÞMÜDÜRLÜKLER - PRÝNCIPAL DIRECTORATES MÜSTAKÝL ÜNÝTELER - INDEPENDENT UNITS PTT BAÞMÜDÜRLÜKLERÝ PRINCIPALDIRECTORATESOF PTT ADANA ADIYAMAN AFYON AÐRI AMASYA ANKARA ANTALYA ARTVÝN AYDIN BALIKESÝR BÝLECÝK BÝNGOL BÝTLÝS BOLU BURDUR BURSA ÇANAKKALE ÇANKIRI ÇORUM DENÝZLÝ DÝYARBAKIR EDÝRNE ELAZIÐ ERZÝNCAN ERZURUM ARDAHAN ESKÝÞEHÝR GAZÝANTEP GÝRESUN GÜMÜÞHANE HAKKARÝ HATAY ISPARTA ÝÇEL ÝST. AND. YAK. (Ýst. Ant. Side) ÝST. AVRP. YAK. (Ýst. European Sýde) ÝZMÝR KARS KASTAMONU KAYSERÝ KIRKLARELÝ KIRÞEHÝR KOCAELÝ KONYA KÜTAHYA MALATYA MANÝSA K. MARAÞ MARDÝN MUÐLA MUÞ IGDIR NEVÞEHÝR NÝÐDE ORDU RÝZE SAKARYA SAMSUN SÝÝRT MÜSTAKÝL ÜNÝTELER INDEPENDENT UNITS ANKARA EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ANKARA Training Center ÝSTANBUL EÐÝTÝM MERKEZÝ MÜDÜRLÜÐÜ ÝSTANBUL Training Center HAVALE KONTROL MRK. MÜDÜRLÜÐÜ Money Order Exchange and Control Center DEÐERLÝ KAÐITLAR DEPO MÜDÜRLÜÐÜ Directorate Of Valuable Papers ANKARA DEPO MÜDÜRLÜÐÜ Directorate of Ankara Warehouse SÝNOP SÝVAS TEKÝRDAÐ TOKAT TRABZON TUNCELÝ Þ.URFA UÞAK VAN YOZGAT ZONGULDAK AKSARAY BAYBURT KARAMAN KIRIKKALE BATMAN ÞIRNAK BARTIN KÝLÝS OSMANÝYE POSTA ÇEKLERÝ BAÞMÜDÜRLÜÐÜ POST CHEQUES POSTA HÝZMETLERÝ POSTAL SERVICES Posta hizmetlerinin ülkemizin sosyoekonomik ve kültürel geliþmesindeki önemi dikkate alýnarak posta servislerinden beklenen sürat, emniyet ve düzenli çalýþma ortamýnýn saðlanabilmesi için her yýl sürdürülmekte olan çalýþmalara 2004 yýlýnda da devam edilmiþtir. The studies in order to achieve speed, security, and regular working atmosphere expected at the postal services were continued in 2004 considering the importance of the postal services in the socio- economical and cultural development of our country. Geliþen teknolojiye paralel olarak hizmetlerimizin acil, süratli, kaliteli, etkili ve verimli bir þekilde yerine getirilmesini teminen yürürlükteki yönetmeliklerimizde sürekli düzenlemeler yapýlmaktadýr. Bu kapsamda Kuruluþumuzca ; Mektup Postasý Gönderileri, Posta Tebligat Ýþlemleri Rehberi, Haber Ýsteme Yönetmeliði, Yurtiçi ve Yurtdýþý Posta Kolileri Kapýdan Kapýya Teslim Hizmeti (AloPost)Yönergesinde düzenlemeler yapýlmýþtýr. Amendments are made continuously at the regulations in force in order to enable that our services are offered fairly, speedily, with quality and efficiently in parallel to the developing technology. In this context; several amendments have been made in the Regulations of Letter Post Items, Legal Notification Operations Guide, the Ordi-nance of Inquiry, Domestic and International Postal Parcels, Door to Door Delivery Service and Tele-Post Directive have been re-prepared. Posta Ýþletmesinde meydana gelebilecek aksaklýklarý tespit etmek ve gerekli önlemleri ona göre almak posta sevk ve daðýtýmýna sürat kazandýrmak amacýyla zaman zaman deðiþik metotlar geliþtirilerek 2004 yýlýnda da etkin ve sürekli çalýþmalar yapýlmýþtýr. In order to determine the potential problems of postal services, take the necessary actions and accelerate the transportation and distribution of mail items, efficient and continuous studies were conducted in 2004 by developing different quality control methods from time to time. Yurtiçinde bir gönderinin il ve ilçe merkezleri arasýnda 1-2 gün, Ýlden Ýle ise It is targeted that a domestic item is delivered in 1-2 days between the provinces 1 en geç 2. gün daðýtýmýnýn yapýlmasý hedeflenmektedir. Posta ulaþým sürelerinin daha da iyileþtirilmesini teminen Baþmüdürlükler arasý kalite kontrol çalýþmalarýna etkin ve sürekli bir þekilde devam edilmiþtir. and towns and in the second day at the latest between provinces. In order to improve delivery time, the quality control studies among the regional directorates have been realised efficiently and continuously. Hizmetlerimizin verimini ve kalitesini arttýrmak, piyasadaki özel kargo ve daðýtým firmalarý ile rekabet edebilmek amacýyla, APS, koli, tebligat ve taahhütlü maddelerin kabul, sevk ve teslim aþamalarýnýn otomasyon sistemi üzerinden kayýt ve takibinin yapýlmasýný saðlamaya yönelik olan; Kayýtlý Maddeler Otomasyonu Projesi Nisan-2004 tarihinde demo olarak hazýrlanan APS kabul menüsü ile 24 merkez için techizatlarý temin edilerek pilot uygulamasý baþlatýlmýþtýr. In order to increase efficiency and quality of our services, compete with private courriers and distribution firms in the markets, pilot implementation of registered mail automation project has been started in 24 Post Offices with the EMS posting menu which was prepared as demo in April 2004 for tracking and tracing of EMS items, parcels, legal notifications, registered items at the stages of posting, forwarding and delivery. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Ýstanbul Anadolu, Avrupa Yakasý ve Van Posta Ýþleme Merkezleri hizmet vermektedir. Adana, Afyon, Ankara, Antalya, Bursa, Eskiþehir, Erzurum, Gaziantep, Ýzmir, Kayseri, Mersin, Sivas, Samsun, Trabzon, Ýstanbul European and Anatolian Sides And Van Sorting Centres are in service. Ayrýca, Bakýrköy Daðýtým Toplama Merkezi, Konya PÝM ve Diyarbakýr PÝM binasý Ýhale Edilecek binalar kapsamýnda bulunmaktadýr. Furthermore, buildings of Bakýrköy Distribution and Collection Centre and Diyarbakýr and Konya Sorting Centres will be tendered. 2 KABUL EDÝLEN YURTÝÇÝ MEKTUP VE KOLÝ POSTASI - ACCEPTED INLAND LETTER AND PARCELPOSTS (Bin)(Thousand) 2000 2001 2002 2003 2004 2005 Program Programme MEKTUP- LETTER KOLÝ - PARCEL 966604 785 806939 795 903024 859 881669 935 911439 894 920000 950 In 2004, the traffic of domestic letters was 911 million and 439 thousand, the traffic of domestic parcels was 894 thousand. 2004 yýlýnda yurtiçi mektup postasý gönderileri trafiði 911 milyon 439 bin, yurtiçi koli trafiði ise 894 bin adet olmuþtur. KABUL EDÝLEN YURTÝÇÝ HABERLEÞME MADDELERÝ ACCEPTED INLAND PRINTED COMMUNICATION MATTERS ACELE POSTA SERVÝSÝNE AÇIK YERLER REPLACEMENTS OPEN FOR URGENT DELÝVERY POSTAL SERVÝCES (Milyon) (Millions) MEKTUP/ Letters DÝÐERLERÝ/ Others ÝL/ Provencial Capital City Program Programme ilçe/ Country Program Programme Express Mail Service (EMS) was provided in 81 provinces and 1825 Post Offices (990 post offices and 835 branch offices) in 2004. 7 million and 903 thousand express mail items were accepted within the country. Acele Posta servisi ( APS) 81 ildeki 990 Merkez ve 835 Þube olmak üzere toplam 1825 iþyerimizde hizmet vermekte olup, 2004 yýlýnda yurtiçinde 7 milyon 903 bin adet Acele Posta Gönderisi kabul edilmiþtir. 3 Ankara, Ýstanbul, Ýzmir, Bursa, Kocaeli ve Konya illerinde ve bu iller arasýnda Kapýdan Kapýya Teslim Hizmeti verilmektedir. Haftanýn her günü 07.00-23.00 saatleri arasýnda 169 no.lu telefon aranmak suretiyle veya ptt web sayfasý üzerinden sipariþ verilebilmektedir. Mektup veya koli olarak verilebilen her türlü gönderi adresten teslim alýnýp, ayný il içerisinde alýcýlarýna 4 saatte teslim edilmektedir. It has been carried out door to door delivery service in Ankara, Ýstanbul , Ýzmir, Bursa, Kocaeli and Konya and among these provincies. Every day in a week between 07.00a.m.-11.00p.m., orders could be given by calling 169 Alo Post Service or via web address . Each item, like letter and parcel is being delivered to its addressee in the same province in 4 hours. TOPLAM PTT ÝÞYERLERÝ SAYISI TOTAL NUMBER OF PTT OFFICES (Adet) (Number) KÝÞÝ BAÞINA MEKTUP POSTASI GÖNDERÝLERÝ LETTER POSTAL DISPATCHES PER/PERSON Program Programme Program Programme Alo post hizmetinin internetten verilmeye baþlanýldýðý 15.08.2003 tarihinden 31.12.2004 tarihine kadar internet üzerinden 8.790 adet sipariþ teklifi alýnmýþtýr. When the Alo Post service was given via internet from August 15th 2003 through December 31st 2004, 8790 items were offered. Bu gün için zararýna çalýþan bir hizmet olmakla birlikte, posta sektöründe rekabet gücümüzün arttýrýlabilmesi için bu hizmetin trafiklerimizin % 75 ini kapsayan 13 ilde daha yaygýnlaþtýrýlmasý ve geliþtirilmesi çalýþmalarý devam etmektedir. However, a service that having a deficit for today, studies in order to expand and improve this service in 13 provinces which is existed 75% of our traffic is till continuing. 2004 yýlýnda 11.177 adet Kapýdan Kapýya Teslim gönderisi kabul edilmiþtir. In 2004, 11.177 door to door delivery POSTA HATLARI - POSTAL LINES 2000 2001 2002 2003 2004 2005 Program Programme (Km) KARA YOLU -HIGHWAY 93786 86268 82761 77801 52162 52162 DEMÝR YOLU -RAILWAY 10 10 10 10 10 - HAVA YOLU - AIRLINE TOPLAM - TOTAL 20791 20791 20791 20791 20791 20791 114587 107069 103562 98602 72963 72953 Gerek giþe personelimizin, gerek Kuruluþumuzdan tarife alan müþterilerimizin hizmet ve ücretlerinin kolayca bulunulup doðru bir þekilde ücretlendirilmesi bakýmdan posta telgraf ücret tarifesindeki ücretler bazýlarýnda indirime gidilmek suretiyle yeniden düzenlenmiþ ve 23.10.2004 tarihinden itibaren uygulamaya konulmuþtur. items were accepted. In order to find the services and rates easily and price the services correctly of the counter staff as well as customers taking tariff from our Administration, the tariff of post and telegraph rates were organised recently with the decrease of some rates and have been applied as from 23.10.2004. 4 Ayrýca 01.01.2005 tarihinden geçerli olmak üzere koli ücretleri % 33 e varan i n d i r i m l e y e n i d e n d ü z e n l e n m i þ t i r. Meanwhile, parcel fees discounted 33 % were re-prepared effective January 1st 2005. POSTA HATLARINA ÖDENEN - AMOUNT PAID FOR POSTAL TRANSPORTATION (Bin TL.) - (Thousand TL.) 2000 2001 2002 2003 2004 KARA YOLU - HIGHWAY 7411148949 11696530769 9291028414 9516817764 12122570054 DEMÝR YOLU - RAILWAY 185197 280348 384515 414876 491923 HAVA YOLU - AIRLINE 1351527116 1358434618 1741315083 1442136180 1945343116 TOPLAM - TOTAL 8762861262 13055245735 11032728012 10959368820 14068405093 Posta kod kullanýmý bu yýl içerisinde % 57 seviyesine ulaþmýþtýr. Posta kodlarýný telefonla öðrenme hizmeti veren 119 Posta Kodu Danýþma Servislerine ilave olarak web adresinden de öðrenebilme imkaný getirilmiþtir. Piyasada rekabet koþullarýna uygun þekilde hizmet verebilmek amacýyla; Posta tekeli kapsamýnda olmayan, Koli, Acele Posta Gönderisi, Küçük Paket ve kitap, gazete, dergi ve broþür gibi basýlmýþ kaðýtlara, ayný anda ve ayný gönderici tarafýndan tarifesinde belirtilen sayýdan az olmamak koþuluyla postaya verilmeleri halinde ücret indirimi uygulanmasýný saðlayan Toplu Posta Gönderileri Ücret Ýndirimi Yönergesi uygulanmaktadýr. (Adet)(Number) MERKEZ-CENTRAL OFFICES ÞUBE-BRANCH OFFICES ACENTE-AGENCIES TOPLAM-TOTAL 2005 Program Programme (YTL.) (NTL.) 11352887 2168523 13521410 The usage of postal code increased up to 57% this year. Postal codes can be learned from the web address , in addition to call centre 119. In order to offer postal services in the market according to the conditions of competition; Bulk Postal Items Price Discount Tariff which provides price discount for Parcels,EMS Items, Small Packages, not subject to the postal monopoly, and printed papers like book, newspapers, magazine, and brochure, on condition that they be posted by the same sender, in the same mail and with a number prescribed in the tariff; is being applied. PTT ÝÞYERLERÝ - PTT OFFICES 2000 2001 2002 1114 2376 2115 5605 1094 2151 1318 4563 5 1084 2051 1336 4471 2003 2004 1068 1954 1399 4421 1064 1893 1424 4381 2005 Program Programme 1035 1775 1550 4360 2004 yýlý itibariyle motorize köy daðýtým hizmeti, 108 adet Ýdare malý , 349 adet de kiralýk araç olmak üzere toplam 457 araçla, 47 baþmüdürlük merkezlerine baðlý 23.797 k ö y v e m e z r a d a y ü r ü t ü l m e k t e d i r. Motorised delivery service is being offered in 23,797 villages by 457 vehicles 108 of which belong to our 47 Post Offices and 349 are rented. Baþmüdürlüklerce teklif edilen yeterli sayýda yaya daðýtýcýsý bulunmayan yörelerimizin de motorize daðýtýma açýlmasý konusunda gerekli çalýþmalar yapýlmaktadýr. Halen 15.763 köyde de daðýtým hizmetleri yaya olarak sürdürülmektedir. In order to carry out the motorised delivery service in the regions not having sufficient number of postman, the studies are in progress. In 15.763 rural area, delivery services are carried out by the walking postmen. TARGETS REORGANIZATION OF POSTAL SORTING CENTERS HEDEFLER POSTA ÝÞLEME MERKEZLERÝNÝN REORGANÝZASYONU Kuruluþumuz hizmetlerinin geliþtirilmesi gönderilerin alýcýlarýna tesliminde yaþanan hata ve gecikmelerin önlenmesi, ayýrým, sevk ve daðýtým iþlemlerinin saðlýklý ve süratli bir þekilde yürütülerek gelir ve hizmet kalitesinin artýrýlmasý bakýmýndan, Posta Ýþleme Merkezlerinin Modernizasyonu projesi bir an evvel uygulamaya konulacaktýr. In order to improve the services of our Administration, prevent the errors and delays occured during the delivery of the items to the addressees, increase the income and service quality while carrying out the speedy and well organised sorting and delivery operations, a project on the Reorganization of Postal Sorting Centers will be implemented in the shortest time. Bu baðlamda Posta Ýþleme Merkezlerinin modernizasyonu çerçevesinde ihtiyaç duyulan Kaba Maddeler Ayýrým Sistemi, Harmanlama Makinesi, Tartýlý Konveyör, Kamera Kontrol Sistemi, Kartlý Giriþ Sistemi, Damga Dizme Makinesi ve Poþetleme Makinesi 2005 yýlý yatýrým programýna alýnmýþ olup, modernize edilecek Posta Ýþleme Merkezlerinde gönderilerin güvenliði saðlanacak, ayýrým, sevk ve daðýtým hýz kazanacaðýndan, gönderiler vatandaþlara en kýsa süre içerisinde ulaþacaktýr. Within the context of the modernization of the Postal Sorting Centers, purchasing of Flat Items Sorting System, Culler Facer Machine, Weighing Conveyor, Control System with Camera, Enterance System with ID cards, Cancelling Machine and Shrinking Machine is taking place in the investment plan of 2005. After this procedure is completed, the security of the postal items will be improved, and items will be delivered to the addressees in the shortest time due to the accelerated sorting, forwarding and delivery. KAYITLI POSTA MADDELERÝNÝN OTOMASYON PROJESÝ AUTOMATION PROJECT OF REGISTERED MAILS Hizmetlerimizin verimini ve kalitesini arttýrmak, piyasadaki özel kargo ve Daðýtým firmalarý ile rekabet edebilmek için bu proje öncelikli hedefimizdir. This project is our priveleged target in order to increase efficiency and quality of our services and compete with private courrier and distribution companies in the market. Kayýtlý Posta Maddeleri Otomasyonu projesinin tüm PTT merkezlerine yaygýnlaþtýrýlmasý planlanmakta olup, bu kapsamda; Automation Project of Registered Mails were enlarged whole of the Post Offices within context; 800 PC, 1500 kablolu barkod okuyucu, 1000 adet barkod yazýcý, 200 hafýzalý barkod okuyucunun PTT merkezlerine daðýtýmý hususunda baþlatýlan çalýþma tamamlanarak, il etapta bu merkezlerin kayýtlý posta maddelerinin otomasyonu uygulamasýna baþlanýlmasý, Studies which are started are completed with reference to distribution of Post Offices of 800 PC, 1500 cabled barcode reader, 1000 barcode writer, 200 memorized barcode reader, the first stage of this centers in order to implement of registered items automation will be started. 6 Giþe sayýsý, personel ve yerleþim durumu ile kayýtlý gönderi trafiðine göre 297 adet merkezde, kayýtlý maddeler otomasyonu için yeni bir PC kullanýlarak giþe açýlmasýnýn rantabl olmadýðý sonucuna varýlmasý nedeniyle bu merkezlerin de halen otomasyona açýk merkezlerdeki PClerin kullanýlmasý suretiyle kayýtlý posta maddelerinin otomasyonu projesine açýlabilmesine yönelik planlama yapýlmasý hedeflenmektedir. KALÝTE YÖNETÝM It is also expected that there shall be a planning for the implementation of the project of registered items automation according to the traffic of the registered items with the number of counter at 297 post offices, condition of staff and it has been decided that opening new counters with new PCs used in the automated offices. SÝSTEMÝ QUALITY MANAGEMENT SYSTEM Avrupa Birliðine uyum kapsamýnda Kuruluþumuzun da sektördeki etkinliðini artýrmaya yönelik olarak stratejik öneme sahip TS EN ISO 9001 2000 Kalite Belgesinin 2005 Yýlýnda alýnmasý hedeflenmektedir. TS EN ISO 9001 2000 QUALITY SYSTEM DOCUMENTATION which have stratejic importance is targetted to receive in 2005 for increasing efficiency of our Administration in the market. Bu anlamda PTT Genel Müdürlüðü de süratli, güvenli ve kaliteli hizmet için mükemmelliði yakalama yolunda çalýþmalara baþlamýþ ve 2002 yýlýnýn Mayýs ayýnda kalite yolculuðuna çýkmýþtýr. General Directorate of PTT has started to the works in order to make improvement for providing speedy, reliable and qualified service. Journey of quality has been started in May 2002. Ýnsanlarýn ve sistemlerin mükemmele ulaþma isteði gerçeðinden hareketle müþteri ihtiyaçlarýný ve beklentilerini tam ve sürekli olarak karþýlayabilecek hizmetleri en Taking into consideration of the reality of the demand of the human beings and systems for reaching to the perfection, it has been targetted to create the Quality Management 7 ekonomik þekilde üretmeyi saðlayabilmek, Kuruluþumuzca yerine getirilen her türlü iþ ve iþlemlerin tanýmlanmasý, esas ve usullerin belirlenmesi, bütün faaliyetlerimizin düzenli kayýt ve arþiv sistemi dahilinde yürütülmesi, tüm dokümanlarýn oluþturulmasý v.b. standart þartlarýnýn eksiksiz olarak yerine getirilmesine yönelik PTT Genel Müdürlüðünde Kalite Yönetim Sisteminin oluþturulmasý ve TS-ENISO 9001:2000 Kalite Belgesinin alýnmasý amaçlanmýþtýr. Vizyonumuz; Kuruluþumuzu, uluslar arasý standartlara kavuþturarak sanayileþmiþ ülkelerdeki benzer kuruluþlar seviyesine çýkarmak, System and to receive the Certificate of Quality TS-EN-ISO 9001:2000 in order to carry out the services more economically for meeting customer needs and expectations, define each of the services and operations carried out by our Administration, fix the rules and procedures, carry out the activities according to the records and archive system and meet all the standards such as providing all the documents. Misyonumuz; PTT hizmetlerini uluslararasý standartlara uygun olarak saygýnlýk ve güvenilirlik bilinci ile sektördeki rekabet ve müþteri memnuniyetini ön planda tutarak yürütmek için belirlenen hedefleri çaðdaþ, teknolojik imkanlarý kullanarak stratejik plan ve programlar dahilinde gerçekleþtirmek, olarak belirlenmiþtir. Mission; is to realize the targets determined for competing in the market and providing the customer satistaction in order to carry out the PTT services within the international standards and with the consciousness of prestige and reliability by using the modern and technological devices. Genel Müdürlüðümüzde yürütülen Kalite Yönetim Sistemi Kurulmasý ve ÝSO belgesinin alýnmasýna yönelik olarak 2002 yýlýnda baþlanýlan çalýþmalarda büyük ölçüde yol katedilmiþ, belge alma yolunda dokümantasyon iþlemlerinde son aþamasýna gelinmiþtir. Eðitim sürecinde kurs, seminer, sempozyumlar düzenlenerek katýlanlar bilgilendirilmiþtir. The works carried out concerning the ceation of a Quality Management System and receiving ISO certificate in our Administration are in progress and it has been achieved to reach the last stage of the documentation for receiving the certificate. Courses, seminars and symposiums were organized for giving the information to the participants on this subject. Vision; is to carry our Administration to the same level of the developed countries Administrations with meeting the international standars. 8 TELGRAF HÝZMETLERÝ TELEGRAPH SERVÝCES 2004 yýl sonu itibariyle Telem hizmetine açýk iþyeri sayýsý 702 adettir. The number of post offices available for Telem communication was 702 as ofthe end of the year 2004. YURTÝÇÝ TELGRAF TRAFÝÐÝ INLAND TELEGRAM TRAFFICS TELEM VE GENTEKS'E AÇIK ÝÞYERÝ SAYISI OFFICES OPEN FOR TELEX AND GENTEX SERVÝCES TELEME AÇIK ÝÞYERÝ / Offices Open for Telex Services (Milyon Adet) (Numbers in Millions) Program Programme Program Programme Normal / Ordinary Acele+Yýldýrým / Urgent+Very Urgent GENTEKSE AÇIK ÝÞYERÝ/Offices Open for Gentex Services Genteks iþletmesine açýk iþyeri sayýsý 2004 Yýl sonu itibariyle 235dir. Halen 939 iþyerimizde Telgraf Muhabere hizmeti verilmektedir. The number of post offices available for Gentex operation has reached 235 by the end of 2004. The telegraph service is offered in 939 post offices. Tele-Post trafiði 2004 yýlýnda 1 Milyon 386 bin adet olmuþtur. 2004 yýlýnda 81 Ýl, 1131 ilçe ve bucak olmak üzere toplam 1212 iþyerimizde Tele-Post hizmeti verilmiþtir. Domestýc Tele-Post traffic reached 1 million 386 thousand as of 2004. In 2004, Tele-Post service was offered in 1.212 post offices in total, 81 of which are in the provinces and 1131 of which are in the district. Yurtiçi telgraf trafiði 2004 yýlýnda 1 milyon 801 bin adet olmuþtur. Domestic telegraph traffic was 1 million 801 thousand in 2004. Telefaks abonelerinin telgraflarýný, muhaberedeki faksimil cihazýna iletmelerini saðlayan Fakstel hizmeti halen 27 ilimizde verilmektedir. Fax-tel service, enabling the tele-fax subscribers to transfer their telegraphs to the facsmile device is offered in 27 provinces. TELEPOST HÝZMETÝ (FAKS)-TELEPOST SERVICE (FAX) 2000 2001 2002 2003 , (Adet)(Number) ÝÞYERÝ SAYISI - NUMBER OF PTT OFFICES 1098 1141 YURTÝÇÝ MEKTUP TRAFÝÐÝ (FAKS) 198937 1721485 INTERNALTRAFFIC (FAX) YURTDIÞI MEKTUP TRAFÝÐÝ (FAKS) 4805 2382 INTERNATIONALTRAFFIC (FAX) 9 2004 1170 1815000 1191 1544000 1212 1386000 1780 1488 1298 2005 Program Programme 1234 1550000 1100 PARALI POSTA HÝZMETLERÝ Posta hizmetlerinin modern telekomünikasyon hizmetlerine olan talebin önüne geçerek sunulmasý, ekonomik açýdan daha rantabl bir hizmet vererek geliþmiþ ülkelerde uygulamaya konulmuþ modern posta hizmetlerinden ülkemiz halkýnýn yararlandýrýlmasý düþünülerek baþlatýlan giþe otomasyonu hizmeti yaygýnlaþtýrýlmýþ olup, otomasyona açýk iþyeri sayýmýz þubeler de dahil olmak üzere 2004 yýlý sonunda 1511e ulaþmýþtýr. 2005 yýlý Nisan ayý sonu itibariyle otomasyona açýk iþyeri sayýmýz 2000e ulaþmýþ olup aþaðýdaki grafikte yýllar itibariyle durum gösterilmiþtir. POSTAL PAYMENT SERVICES By considering that postal services are offered by surpassing the demand for modern telecommunications services and that our people benefit from modern postal services implemented in the developed countries by submitting economically more profitable service, counter automation service was launched. This service has been expanded in the parallel with the number of automated post offices including branch offices increased to 1,511 at the end of the year 2004.The number of automated post offices has reached to 2000 as from the end of April 2005 and following graphics show the situation by the years. OTOMASYONA AÇILAN ÝÞYERÝ SAYISI NUMBER OF PTT OFFICES OPENED TO AUTOMATION Nisan Otomasyon sistemi belirli bir alt yapýya kavuþmuþtur. Otomasyon sistemi sayesinde havale iþlemleri on-line olarak yapýlmakta, posta çeki hesaplarýna para yatýrma veya hesaptan para çekme iþlemleri, hesaplar arasý aktarma iþlemi otomasyona açýk herhangi bir PTT iþyerinden anýnda on-line olarak gerçekleþtirilebilmektedir.Posta Çekleri Baþmüdürlüðü ve otomasyona açýk iþyerlerimizle bu sistem sayesinde hesap sahiplerine daha çaðdaþ ve kaliteli hizmet sunulmaktadýr. Program Programme Automation system has reached a certain infrastructure. Owing to automation system; money order transactions are made as online, transactions of crediting or withdrawing postal cheque accounts and transferring money between the accounts can be realised instantly as on-line in any automated post office. Moreover, more contemporary and qualified service is offered to our customers by the Regional Directorate of Postal Cheques and by the automated post offices. 10 2005 yýlýnda da bu çalýþmalara devam edilecek olup 500 þubenin daha otomasyona açýlmasý planlanmýþtýr. The studies will continue in the year 2005 and it was planned to automate 500 branch offices. Bankacýlýk Düzenleme ve Denetleme Kurulunun 29.04.2004 tarih ve 1262 sayýlý kararý gereðince mevzuatýmýz çerçevesinde yetkili olduðumuz ve halen yürütmekte olduðumuz hizmetler PTT Bank tanýtýcý iþareti altýnda sunulmaya baþlanmýþtýr. In accordance with the decision nr. 1262, dated 29.04.2004 of Banking Regulation and Supervision Agency; the services which we are authorised and we currently carry out in the framework of our legislation were started to offer under the introductory mark of PTT Bank. Bu kapsamda; müþteri profilinin de deðiþtiði günümüzde kuruluþ hizmetlerinin artýrýlmasý ve çaðdaþ hizmet sunulmasý amacýyla bankalar ve finans kuruluþlarý ile yapýlan görüþmeler ve iþbirliði sonucu; In this context; as a result of the negotiations made with the banks and the financial institutions in order to increase the type of the services and offer modern services in these days at when the customers profile has changed; Kuruluþumuz ile Garanti Bankasý, Anadolu Finans Kurumu, Asya Finans Kurumu, Kuveyt Türk Evkaf Finans Kurumu, Citibank ve Finansbank ile önceki yýllarda imzalanan sözleþme uyarýnca tahsilat iþlemleri devam etmektedir. In accordance with the agreements signed between our Administration and Garanti Bank, Anadolu Finance Ýnstitution, Asya Finance Institution, Kuveyt Türk Evkaf Finance Institution, Citibank and Finansbank in the previous years; collection transactions continue. 11 2004 yýlýnda Kuruluþumuz ile Family Finans Kurumu A.Þ , Koçbank A.Þ, C Kredi ve Kalkýnma Bankasý (C Bank) , Denizbank A.Þ. Genel Müdürlüðü , Türk Dýþ Ticaret Bankasý A.Þ, Yapý Kredi Bankasý A.Þ. Vakýflar Bankasý A.Þ. Genel Müdürlüðü, Türk Ekonomi Bankasý A.Þ ile imzalanan sözleþmeler uyarýnca adý geçen Banka müþterilerinin kredi kartý ve bireysel kredi tahsilatlarý yapýlmaktadýr. In accordance with the agreements signed between our Administration and Family Finance Institution Coop., Kocbank Coop., C Kredi ve Kalkýnma Bank (C Bank), General Directorate of Denizbank Coop., Türk Dýþ Ticaret Bank Coop., Yapý Kredi Bank Coop., General Directorate of Vakýflar Bank Coop. and Türk Ekonomi Bank Coop. in the year of 2004; collection of credit card debts and individual credit debts belonging to these Banks customers are carried out. Böylece; 2004 yýlýnda hizmetlerimizin geniþ kitlelere yayýlmasý ve bankacýlýk- nakit ve tahsilat iþlemlerinde pazar payýnýn arttýrýlmasý saðlanmýþtýr. Thus, it has been provided to cover more people with our services and increase our market share on cash transactions and collection of the bills. Kuruluþumuzca anlaþmalý bankalara ait tahsilatlardan 2003 yýl sonunda 245 Milyar 45 Milyon TL. (245 Bin 45 YTL.) gelir elde edilmiþtir. 2004 yýl sonu itibariyle ulaþýlan 2 Trilyon 838 Milyar 102 Milyon TL.lik (2 Milyon 838 Bin 102 YTL.) gelir, 2003 yýlý sonunda elde edilen 12 aylýk tutarýn yaklaþýk 12 katýný oluþturmaktadýr. The revenues gained from the collections of the bills of the banks with which our Administration made agreements have been 245 billion 45 million TL. (245.045 NTL) at the end of 2003. The revenue at the end of 2004 which is 2 trillion 838 billion and 102 million TL. (2.838.102 NTL.) is 12 times more than the amount of the revenue of 2003. Kuruluþumuz ile Türk Telekom, Telsim, Aycell, Aria, (Avea) ve Turkcell arasýnda In accordance with the contracts signed between our Administration and Turkish 12 önceki yýllarda imzalanan sözleþmeler uyarýnca PTT iþyerlerinden fatura tahsilatý ve kontör yükleme kartý satýþýna devam edilmektedir. Ancak Turkcell kontör yükleme iþlemi POS cihazý tahsis edilmiþ 200 PTT merkezinden kredi kartý ile yapýlmaktadýr. Telecom, Telsim, Aycell, Aria (Avea) and Turkcell in the previous years; it is continued to collect cellular phone bills and to sell phone cards in the post offices. However, sale of phone cards belonging to Turkcell is realised by credit card in 200 post offices having post machine. Aycell ve Aria (ÝÞ-TÝM)nýn tüm aktif ve pasifleri birleþerek 21.01.2004 tarihinden itibaren TT&TÝM Ýletiþim Hizmetleri A.Þ. olarak deðiþim göstermiþtir. 15.10.2004 tarihinden itibaren de AVEA Ýletiþim Hizmetleri olarak faaliyetlerine devam etmektedirler. By merging all assets and liabilities of Ay c e l l a n d A r i a ( Ý Þ - T Ý M ) , T T & T Ý M Communications Services Coop. was formed from 21.01.2004. They have continued their activities as Avea Communications Services since 15.10.2004. Bu kapsamda Kuruluþumuzca 2002 yýlýnda 80 Trilyon 87 Milyar 707 Milyon TL. (80 Milyon 87 Bin 707 YTL.), 2003 yýl sonunda 78 Trilyon 279 Milyar 785 Milyon TL.(78 Milyon 279 Bin 785 YTL.) gelir elde edilmiþtir. 2004 yýl sonu itibariyle ise 77 Trilyon 646 Milyar 6 Milyon TL.( 77 Milyon 646 Bin 6 YTL.) gelir elde edilmiþtir. In this context, the revenues of our Administration were 80 trillion 87 billion and 707 million TL. (80.087.707 NTL) in 2002 and 78 trillion 279 billion and 785 million TL. (78.279.785 NTL) in 2003.The revenue was 77 trillion 646 billion and 6 million TL. (77.646.006 NTL) at the end of 2004. Kuruluþumuz ile Star Telekomünikasyon A.Þ. arasýnda 02.08.2004 tarihinde iþyerlerimizden starcep baþlangýç paketi KYK satýþý ve pazarlanmasý için bir sözleþme imzalanmýþ olup, iþlemlere baþlanmasý için görüþmeler sürdürülmektedir. An agreement concerning selling and marketing of starcep initial phone packets KYK in our post offices was signed between our Administration and Star Telecommunications Coop. on 02.08.2004. Negotiations are going on in order to start transactions. Besides, it was launched to sell Mycep initial phone packets and to sell phone cards by loading method in our post offices on 11.10.2004. A y r ý c a 11 . 1 0 . 2 0 0 4 t a r i h i n d e iþyerlerimizden Mycep baþlangýç paketi satýþý ile cepload yöntemi ile kontör yükleme iþlemlerine baþlanmýþtýr. 13 Kuruluþumuz ile Sabancý Telekomünikasyon Hizmetleri A.Þ. arasýnda 01.06.2004 tarihinde adý geçen Þirket müþterilerinin PTT iþyerlerine baþvurarak giþeden ödeme yöntemiyle Sabancý Telekomun PTT nezdindeki çek hesabýna fatura ve ara ödeme bedelini yatýrabilmeleri konusunda bir sözleþme imzalanmýþ olup, i þ l e m l e r e h e n ü z b a þ l a n m a m ý þ t ý r. A contract was signed between our Administration and Sabancý Telecommunications Services Coop. on 01.06.2004 in order that this Companys customers can pay their phone bills and other debts by crediting Sabancý Telecoms postal cheque account with PTT at the counters in the post offices. Transactions have not yet been started. Kuruluþumuz ile Kaya Telekom A.Þ. arasýnda 15.09.2004 tarihinde adý geçen Þirket müþterilerinin PTT iþyerlerine baþvurarak giþeden ödeme yöntemiyle Kaya Telekomun PTT nezdindeki çek hesabýna fatura ve ara ödeme bedelini yatýrabilmeleri konusunda bir sözleþme imzalanmýþ olup, i þ l e m l e r e h e n ü z b a þ l a n m a m ý þ t ý r. An agreement was signed between our Administration and Kaya Telecom Coop. on 15.09.2004 in order that this Companys customers can pay their phone bills and other debts by crediting Kaya Telecoms postal cheque account with PTT at the counters in the post offices. Transactions have not yet been launched. Kuruluþumuz ile Trendikom Teknoloji ve Ýletiþim Hizmetleri A.Þ. arasýnda 22.12.2004 tarihinde konsinye usulü arama kartý (Alocard) satýþý konusunda bir sözleþme imzalanmýþ olup, iþlemlere henüz baþlanmamýþtýr. An agreement concerning the sale on consignment of phone cards (Alocard) was signed between our Administration and Trendikom Technology and Communications Services Coop. on 22.12.2004 Transactions have not yet been started. Kuruluþumuz ile Türkiye Elektrik Daðýtým Anonim Þirketi (TEDAÞ) arasýnda iþyerlerimizden TEDAÞ abonelerinin fatura tahsilatý konusunda imzalanan sözleþme uyarýnca iþlemler yapýlmaktadýr. In accordance with the contract signed between our Administration and Turkey Electricity Distribution Coop. (TEDAÞ) for the collection of electricity bills, services are offered to the TEDAÞs subscribers in our post offices. Elektrik faturalarýnýn tahsilatýna tüm iþ y e r l e r i m i z d e d e v a m e d i l m e k t e d i r. Collection of the electricity bills still continue in our post offices. 14 Kuruluþumuz ile FLY Hava Yollarý A.Þ. arasýnda 09.01.2004 tarihinde imzalanan sözleþme uyarýnca adý geçen Þirket müþterilerinin PTTnin otomasyona açýk iþyerlerine baþvurarak giþeden ödeme yöntemiyle uçak bileti rezervasyonu ve ücretinin tahsili yapýlmaktadýr. Kuruluþumuz ile Metro Motorlu Taþýtlar Taþ. San. ve Tic. A.Þ. arasýnda 16.06.2004 tarihinde imzalanan sözleþme uyarýnca Ankara, Antalya, Bursa, Ýstanbul Anadolu ve A v r u p a Ya k a s ý i l e Ýzmir PTT Baþmüdürlüklerine baðlý otomasyona açýk merkezlerden NETBUS isimli yazýlým kullanýlarak otobüs bileti satýþý iþlemi yapýlmakta olup, kapsam geniþletilecektir. In accordance with the agreement signed between our Administration and Fly Air Lines Coop. on 09.01.2004, the reservation and collection of air tickets by paying at the counters are offered to this Companys customers in the automated post offices of PTT. In accordance with the agreement signed between our Administration and Metro Motor Vehicles Trans. Ind. and Trade Coop. on 16.06.2004, sale of bus tickets is carried out by using the software, named as NETBUS, in the automated post offices of the Ankara, Antalya, Bursa, Ýstanbul Anatolian and European Sides and Ýzmir PTT Regional Directorates. The scope of this service will be enlarged. Kuruluþumuz ile Global Refund Turistik Hizmetleri A..Þ. ile Deri Sanayicileri Sektörel Dýþ Ticaret A.Þ.arasýnda ileri tarihlerde imzalanan sözleþmeler uyarýnca yabancý konuk ve yurtdýþýnda yerleþik yaþayan T.C. Vatandaþý olan kiþilerin Türkiye yi terk ederken Antalya, Ýzmir, Edirne, Ankara, Muðla, Ýstanbul Av.Yak., Hatay, Mardin, Artvin PTT Baþmüdürlüklerine baðlý çýkýþ kapýsý PTT Merkezlerine ibraz edecekleri vergisiz alýþveriþ çeki karþýlýðýnda Türkiye den yapmýþ olduklarý alýþ veriþ nedeniyle ödemiþ olduklarý Katma Deðer Vergilerini nakit olarak alabilmektedirler. In accordance with the contracts signed between our Administration and Global Refund Tourism Services Coop. and Leather Industrialists Sector Foreign Trade Coop. before, transient foreigners and the Turkish people living outside of Turkey can get back, in cash, Value Added Taxes which they paid for shopping in Turkey, against tax-free shopping cheque to be produced at the border post offices of the Antalya, Ýzmir, Edirne, Ankara, Muðla, Ýstanbul European Side, Hatay, Mardin and Artvin PTT Regional Directorates while they depart from Turkey. Kuruluþumuz ile TCDD Genel Müdürlüðü arasýnda 12.08.2004 tarihinde imzalanan sözleþme uyarýnca Kýzýlay, Ulus, Yeniþehir, Kadýköy, Kartal ve Maltepe merkezlerinden pilot olarak TCDD bileti satýþý iþlemlerine baþlanmýþ olup, kapsam geniþletilecektir. In accordance with the agreement signed between our Administration and General Directorate of TCDD on 12.08.2004, it was launched to sell TCDD tickets, as the pilot, in the Kýzýlay, Ulus, Yeniþehir, Kadýköy, Kartal and Maltepe post offices. The scope of this service will be enlarged. 15 Ýzmir PTT Baþmüdürlüðü ile Ýzmir Su ve Kanalizasyon Ýdaresi Genel Müdürlüðü arasýnda imzalanan sözleþme uyarýnca ÝZSU faturalarý adý geçen Baþmüdürlüðün otomasyona açýk merkezlerinden tahsil edilmektedir. In accordance with the contract signed between Ýzmir PTT Regional Directorate and General Directorate of Ýzmir Water and Sewerage Administration, ÝZ-SU bills are collected in the automated post offices of the said Regional Directorate. Konya PTT Baþmüdürlüðü ile Konya Su ve Kanalizasyon Ýdaresi Genel Müdürlüðü (KOSKÝ) arasýnda 01.03.2004 tarihinde imzalanan sözleþme uyarýnca KOSKÝ faturalarý adý geçen Baþmüdürlüðün otomasyona açýk merkezlerinden tahsil edilmektedir. In accordance with the contract signed between Konya PTT Regional Directorate and General Directorate of Konya Water and Sewerage Administration (KOSKÝ) on 01.03.2004, KOSKÝ bills are collected in the automated post offices of the said Regional Directorate. Zonguldak PTT Baþmüdürlüðü ile Zonguldak Belediye Baþkanlýðý arasýnda 29.07.2004 tarihinde imzalanan sözleþme uyarýnca adý geçen Belediyenin Su faturalarý Zonguldak PTT Baþmüdürlüðünün otomasyona açýk merkezlerinden tahsil edilmektedir. In accordance with the agreement signed between Zonguldak PTT Regional Directorate and Zonguldak Municipality on 29.07.2004, Water bills belonging to this Municipality are collected in the automated post offices of Zonguldak PTT Regional Directorate. Zonguldak PTT Baþmüdürlüðü ile Karabük Belediye Baþkanlýðý arasýnda 09.07.2004 tarihinde imzalanan sözleþme uyarýnca adý geçen Belediyenin Su faturalarý Karabük PTT Merkezi ve Otomasyona açýk þubelerinden tahsil edilmektedir. In accordance with the agreement signed between Zonguldak PTT Regional Directorate and Karabük Municipality on 09.07.2004, Water bills belonging to this Municipality are collected in Karabük post office and its automated branch offices. Bursa PTT Baþmüdürlüðü ile Bursa Su ve Kanalizasyon Ýdaresi (BUSKÝ) Genel Müdürlüðü arasýnda 27.10.2004 tarihinde imzalanan sözleþme uyarýnca BUSKÝ faturalarý adý geçen Baþmüdürlüðün otomasyona açýk merkezlerinden tahsil edilmektedir. In accordance with the agreement signed between Bursa PTT Regional Directorate and General Directorate of Bursa Water and Sewerage Administration (BUSKÝ) on 27.10.2004, BUSKÝ bills are collected in the automated post offices of the said Regional Directorate. Kuruluþumuz ile Ýstanbul Büyükþehir Belediyesi Baþkanlýðý arasýnda 15.09.2004 tarihinde Belediye tarafýndan üniversite öðrencilerine verilen eðitim yardýmlarýnýn; Kuruluþumuz aracýlýðýyla burs almaya hak kazanacak öðrencilerin her birine açýlacak posta çeki hesaplarý vasýtasý ile hak sahiplerine ödenmesi konusunda bir sözleþme imzalanmýþtýr. Söz konusu sözleþme uyarýnca 30.000 ilköðretim ve lise öðrencisine bir defaya mahsus olmak üzere 2004 yýlýnda sorgulamalý ödeme yöntemi ile eðitim yardýmý yapýlmýþ olup, Üniversite öðrencilerine posta çeki hesaplarý vasýtasý ile eðitim yardýmý ödemeleri yapýlmaya devam edilmektedir. An agreement was signed between our Administration and Ýstanbul Metropolitan Municipality on 15.09.2004 in order to pay education allowance given to university students by the Municipality through the postal cheque accounts to be opened, by our Administration, for each student who will be entitled to this scholarship. In accordance with this agreement, education allowance was given to 30.000 primary and high school students, once, by the payment method with inquiry service in the year 2004. It is continued to pay education allowance to university students through postal cheque accounts. Kuruluþumuz ile Anadolu Emeklilik A.Þ. arasýnda posta çeki vasýtasýyla hesap hareketlerinin düzenlenmesi ve iþleyiþ ilkelerinin belirlenmesi, prim tahsilatlarýna A contract was signed between our Administration and Anadolu Pension Coop. on 03.11.2004 in order to prepare account statements and determine operation principles 16 iliþkin 03.11.2004 tarihinde bir sözleþme imzalanmýþtýr. Kuruluþumuz ile Global Hayat Sigorta A.Þ. arasýnda 16.08.2004 tarihinde Hayat Sigortasý Poliçesi satýþý için bir sözleþme imzalanmýþ olup, 05.01.2005 tarihinden itibaren adý geçen Sigorta Þirketinin sigorta poliçeleri satýþýna 188 merkezde baþlanmýþtýr. through postal cheque and to collect premium. Kuruluþumuz ile Iþýk Sigorta A.Þ. arasýnda 13.05.2004 tarihinde, Ýsviçre Sigorta A.Þ. arasýnda 15.06.2004 tarihinde Zorunlu Deprem Sigortasý ile Mali Sorumluluk Trafik Sigortasý Poliçe satýþý iþlemleri için bir sözleþme imzalanmýþtýr. The agreements were signed between our Administration and Iþýk Insurance Coop. on 13.05.2004 and Switzerland Insurance Coop. on 15.06.2004 for the sale of Mandatory Earthquake Insurance Policy and Financial Liability Traffic Insurance Policy. Sigorta Þirketleriyle yapýlan sözleþmeler kapsamýnda ilgili Sigorta Þirketleri tarafýndan Genel Müdürlük personeline ve eðitmenlerimize eðitim verilmiþ olup, Sigortacýlýk eðitiminin eðitim programýna dahil edilmesi ve personelimizin eðitimine baþlanmasýný müteakip, peyder pey merkezlerimizde iþlemlere baþlanacaktýr. In the scope of agreements made with the Insurance Companies, personnel of General Directorate and our educators were trained by the related Insurance Companies. Transactions will be launched in our post offices, step by step, following that insurance training is included in training program and that training of our personnel is started. Kuruluþumuz ile Doðan Ýletiþim Telekomünikasyon Elektronik Servis Hizmetleri Turizm ve Yayýncýlýk A. Þ., Hizmet Otomotiv Ýthalat Ýhracat Ticaret Ltd. Þti., Teleses Telekomünikasyon A. Þ., Ýþnet Elektronik Bilgi Üretim Daðýtým Ticaret ve Ýletiþim A. Þ., Lindner Türkiye Acentesi Pul Köþesi, Kesit Tanýtým Ltd. Þti., Karel Elektronik Sanayi ve Ticaret A. Þ., Kumtel Elektronik Sanayi ve Ticaret A. Þ., Mor-Tel Telekom Hizmetleri Ticaret Ltd. Þti. ve Trendikom Telekom A. Þ. arasýnda bu þirketlere ait ürünlerin iþ yerlerimizde konsinye usulü satýþý hakkýnda sözleþme imzalanmýþtýr. An agreement concerning the sale on consignment of products of Doðan Telecommunications Electronic Services and Tourism and Publishing Coop., Hizmet Automotive Export and Import Trade Ltd., Teleses Telecommunications Coop., Ýþnet Electronic Information Production and Distribution Ltd. and Communication Coop., Lindner Turkey Agency Stamp Corner, Kesit Advertising Ltd., Karel Electronic, Industry and Commerce Coop., Kumtel Electronic Industry and Commerce Coop., Mortel Telecom Services Commerce Ltd., Trendikom Telecom Coop. in our post offices was signed between our Administration and these Companies. A contract concerning the sale of Life Insurance Policy was signed between our Administration and Global Life Insurance Coop. on 16.08.2004. It was launched to sell insurance policies of this Insurance Company in 188 post offices from 05.01.2005. 17 Bölge Ýdare Mahkemeleri ve Cumhuriyet Baþsavcýlýklarýnýn resmi pul kullanmasý zorunlu adli tebligat ve diðer posta gönderileri bedellerinin çek hesabýndan alýnabilmesi yönünde 20.12.2004 tarihinde bir sözleþme imzalanmýþtýr. Bu sözleþme doðrultusunda 2005 yýlýndan itibaren Bölge Ýdare Mahkemeleri ve Cumhuriyet Baþsavcýlýklarýnýn resmi pul kullanýlmasý zorunlu adli tebligat ve diðer posta gönderileri pul bedelleri iþyerlerimizce posta çeki hesabýndan tahsil edilecektir. An agreement which enables that the prices of the legal notifications and other postal items of the Regional Directorate Courts and Chief Prosecutors Office on which it is obliged to use official stamps may be collected from the postal cheque accounts was signed on 20.12.2004. In accordance with this agreement, from the beginning of the year 2005 the stamp prices of the legal notifications and other postal items of the Regional Administrative Courts and Republic Public Prosecutors Office on which it is obliged to use official stamps will be started to be collected from postal cheque accounts by our post offices. Emekli Sandýðý Genel Müdürlüðü ile yapýlan protokol uyarýnca 60 yaþ üzeri emeklilerimizden isteyenlerin tüm Türkiyede maaþlarý PTTce konutta teslim olarak ödenmektedir. Emekli sandýðý ve SSK ile yapýlan protokoller uyarýnca emekli ödemeleri PTT iþyerlerimizden yapýlmaktadýr. In accordance with the protocol signed with General Directorate of Retiree Fund, pensions for over 60 years old are paid by delivering to their homes on demand by PTT all over Turkey. Konutta teslim ve giþeden yapýlan emekli ödemelerine ait vergi iade zarflarýnýn toplanmasý ve vergi iadesi ödemesi ayný yöntemle yapýlmaktadýr. Collection of tax refund documents and payment of tax refunds belonging to the pension payments at their homes and at counters are carried out in the same way. Ayrýca SSK ile 19.08.2003 tarihinde yenilenen protokol doðrultusunda havale olarak ödenen emekli maaþý ödemesine son verilerek mevcut PTT iþyerlerinden maaþ alan emekliler ile bundan sonra adý geçen kurumdan emekli olanlarýn tamamý PTTye yönlendirilerek sorgulamalý ödeme iþlemine baþlanmýþtýr. Besides, in accordance with the protocol renewed with Social Securities Institution on 19.08.2003, the service of pension payment, as money order, was stopped. In addition to the current pensioners getting their pensions from post offices, all persons retired from this Institution from now on are directed to the PTT and payment transaction with inquiry service was launched. Böylelikle, 2004 yýlý Ocak ayýndan itibaren SSK emeklileri maaþlarýný istedikleri otomasyona açýk PTT iþyerinden almaya baþlamýþlardýr. Bu kapsamda iþyerlerimizden 2004 yýlýnda 2.496.375 emekliye ödemesi yapýlmýþtýr. Böylece PTTnin halka sunduðu kaliteli hizmet sayesinde ülke genelinde sosyal fayda da artmýþ olmaktadýr. From January 2004, the persons retired from Social Securities Institution have received their pensions from any automated post office. In this context, the pensions of 2.496.375 retirees were paid in our post offices in the year 2004. Thus thanks to the quality service provided by PTT, social benefits have increased in all over the country. Kuruluþça Emekli Sandýðý ve SSK iþlemlerinden 2003 yýlýnda 1 Trilyon 723 Milyar 817 Milyon TL.(1 Milyon 723 Bin 817 YTL.) gelir elde edilmiþ olup, 2004 yýl sonu itibariyle ulaþýlan 7 Trilyon 256 Milyar 367 Milyon TL.lik (7 Milyon 256 Bin 367 YTL.) gelir, 2003 yýl sonunda elde edilen gelirin yaklaþýk 4,5 katýný oluþturmaktadýr. Also, the revenues of the transactions of the Retirement Fund and The Social Security Institution were 1 trillion 723 billion and 817 million TL. (1.723.817 NTL) in 2003. The revenue at the end of 2004 which is 7 trillion 256 billion and 367 million TL. (7.256.367 NTL.) is 4,5 times more than the amount of the revenue of 2003. 18 In accordance with the protocols signed with Retiree Fund and Social Securities Institution, pension payment is made in our post offices. Kuruluþumuzca diðer kamu ve özel kurum tahsilatlarýndan 2003 yýlýnda 423 Milyar 559 Milyon TL.(423 Bin 559 YTL.) gelir elde edilmiþtir. 2004 yýl sonunda ulaþýlan 5 Trilyon 798 Milyar 651 Milyon TL.lik (5 Milyon 798 Bin 651 YTL.) gelir, 2003 yýlý sonunda elde edilen gelirin yaklaþýk 14 katýný oluþturmaktadýr. Toplam itibariyle; Kuruluþun Bankalar, Finans Kurumlarý, Türk Telekom ve GSM Þirketleri ile diðer Kamu ve Özel Kurumlardan elde ettiði tahsilat gelirleri 2002 yýlýnda 81 Trilyon 206 Milyar 800 Milyon TL(81 Milyon 206 Bin 800 YTL) , 2003 yýl sonunda ise toplam 80 Trilyon 672 Milyar 206 Milyon TL.(80 Milyon 672 Bin 206 YTL)dir. 2004 yýl sonuna kadar ulaþýlan toplam 93 Trilyon 539 Milyar 126 Milyon TL.(93 Milyon 539 Bin 126 YTL)lik komisyon geliri 2003 yýlýnda elde edilen gelirden %14 fazladýr. (Bin)(Thousand) The revenue for the collections of the bills of the other State Enterprises and Private Companies was 423 billion and 559 million TL. (423.559 NTL.) in 2003. The revenue at the end of 2004 which is 5 trillion 798 billion and 651 million TL. (5.798.651 NTL.) is approximately 14 times more than the amount of the revenue of 2003. As a total, the revenue for the collections of the bills of the Banks, Financial Institutions, Turkish Telecom Ltd., GSM operators and State Enterprises and other Private Companies was 81 trillion 206 billion and 800 million TL. (81.206.800 NTL.) at the end of 2002 and 80 trillion 672 billion and 206 million TL. (80.672.206 NTL.) at the end of 2003. The total revenue at the end of 2004 which is 93 trillion 539 billion and 126 million TL. (93.539.126 NTL.) is approximately 14 % more than the amount of the revenue of 2003. POSTA ÇEK ÝÞLEM SAYISI- POSTAL CHEQUE OPERATIONS 2000 2001 2002 2003 2004 2005 Program Programme HESAP SAYISI -NUMBER OF ACCOUNT YATIRILAN - DEPOSITED ÇEKÝLEN - PAID AKTARILAN -TRANSFERRED 183,5 7660,5 227,7 139,9 206,3 6285 1631 206 Efektif ve döviz iþlemlerinin kuruluþumuzun önemli gelir kaynaklarýndan biri olmasý nedeniyle tüm PTT Merkezlerimize va bazý þubelerimize efektif ve yabancý seyahat çeki iþlemi yapma yetkisi verilmiþtir. Otomasyona açýk merkezlerimizin döviz bozma iþlemleri ile yabancý seyahat çeki bozma iþlemleri de bilgisayar ortamýnda yapýlmaktadýr. 233,9 6004 622 236 282,9 6855 1153 212 393,5 8755 1982 187 463,5 10000 5000 500 Authorisation of transactions on changeexchange and foreign travellers cheques is vested to all post offices and some branch offices since the transactions of changeexchange and foreign currency are quite important revenues of our Administration. Change-exchange and foreign travellers cheque transations are carried out through the computers at the automated post offices. POSTA,TELGRAF VE ÇEK HAVALELERÝ SAYISI- TRAFFIC OF MONEY ORDERS BY POST, CABLE AND CHEQUES (Bin)(Thousand) 2000 2001 2002 2003 2004 2005 Program Programme YURTÝÇÝ KABUL INLAND ACCEPTED YURTDIÞI GELEN RECEIVED FROM ABROAD 9724 11532 16152 16492 19489 25000 171 187 185 183 170 175 Parasal Posta hizmetlerimizin artýrýlmasý halkýmýza yeni hizmet sunulmasý bakýmýndan Yurt Ýçi Döviz Havalesi hizmeti, otomasyona açýk merkezlerimiz arasýnda on-line olarak 05.02.2004 tarihinden itibaren verilmeye baþlamýþtýr. Bir havale formülü ile en fazla 3000 USD veya 3000 EURO gönderilebilecek, USD veya EURO cinsinden kabul edilebilecek olup bu hizmet için alýnacak masraflar ayrýca belirlenmiþtir. 19 In order to expand the postal financial services, domestic money order service has been offered to the customers as on-line service at the automated post offices since 05 February 2004. 3000 USD or 3000 Euro could be sent at most through on-line money order service. And the fees of this service have been fixed seperately. POSTA,TELGRAF VE ÇEK HAVALE TUTARLARI - TOTAL VALUE OF MONEY ORDERS (Milyon TL.) (Millions TL.) YURTÝÇÝ KABUL RECEIVED INLAND YURTDIÞI GELEN 2000 2001 2002 2003 2004 2005 Program Programme (YTL.) (NTL.) 568950008 1831103785 4717191182 6045676585 10734365888 13000000000 34180491 70606169 Ýþyerlerimizce daha önce efektif bozdurandan % 1 komisyon alýnmakta iken 14.05.2004 tarihinden itibaren efektif bozdurandan % 2 komisyon uygulamasýna baþlanýlmýþ ve 2004 yýlý sonu itibari ile 109 trilyon efektif cirosuna karþýlýk 2 trilyon 68 milyar komisyon geliri elde edilmiþtir. 96464126 115294000 118201885 135000000 After the rate of commission taken from the effective change transactions was increased from %1 to %2 since 14.05.2004, by the end of 2004, a turnover of 109 trillion and a commission revenue of 2 trillion 68 billion were gained. POSTA ÇEK ÝÞLEMLERÝ PARASAL TUTARI TOTAL VALUE OF POSTAL CHEQUE OPERATIONS (000 YTL.) (000 NTL.) (Milyar TL.) (Billion TL.) Program Programme 2004 Yýlý sonu itibari ile posta çeki hesap sayýsý 393.583 adede ulaþmýþtýr. Ayrýca; yýllýk pul emisyon programlarýnýn hazýrlýk aþamasýnda çok titiz davranýlmakta, Cumhurbaþkanlýðý Genel Sekreterliðinin, Baþbakanlýðýn, Bakanlýklarýn ve Üniversitelerin, konu ile ilgili diðer Kurum ve Kuruluþlarýn pul çýkarýlmasý konusunda görüþ, teklif ve önerileri alýnmakta, alýnan bu görüþ, By the end of the year 2004, the number of postal cheque accounts reached 393,583. Besides, great emphasis is given during the preparation stage of annual stamp issuing programmes. Opinions, suggestions and proposals of the General Secretariat of Presidency, Prime Ministry, Ministries and Universities, and other Organizations and Institutions concerned with this issue are taken 20 teklif ve öneriler deðerlendirilmektedir. pullarda filatelistler tarafýndan en çok aranan konulara öncelik verilmektedir. Filateli tanýtým çalýþmalarý çerçevesinde 8 adedi Ankarada olmak üzere, Amasya, Ýstanbul, Antalya, Konya illerinde filateli sergileri düzenlenmiþ olup; filatelinin yurt sathýnda yaygýnlaþtýrýlmasý ve geliþtirilmesi amacýyla Ýlköðretim Okullarýnda faaliyet gösteren Pul ve Pulculuk konulu eðitsel kollarda kullanýlmak üzere Pulculuk Kitapçýðý, Tanýtma Broþürleri ve Tanýtma Afiþleri gönderilmiþtir. Ayrýca Fransanýn Paris ve Yunanistanýn Atina kentinde düzenlenen uluslararasý Filateli sergilerine de iþtirak edilmiþtir. and evaluated. For the issue of stamps, philatelists prefer the themes are given priority. Kuruluþumuzun gelir kaynaklarýndan biri olan filatelinin yaygýnlaþtýrýlmasý, sevdirilmesi, her yaþ grubuna hitap etmesi için bu hizmetin daha geniþ kitlelere tanýtýlmasý önemlidir.Her yýl eðitim ve öðretim döneminde ilk ve orta dereceli okullara, ayrýca turizm sezonu boyunca yerli ve yabancý turistlere gezici filateli araçlarýmýzla filatelik satýþ ve tanýtým yapýlmaktadýr. Daha önce Cumhuriyet dönemi pullarýnýn tanýtýmýna baþlatýlan internet sitesinde 2004 yýlý sonuna kadar olan pullarýn tanýtýmý tamamlanmýþtýr. Filateli hizmetlerinin daha saðlýklý ve hýzlý bir þekilde yürütülmesi için tüm takip iþlemleri ile abone bilgileri bilgisayar ortamýna aktarýlmýþtýr. In order that philately, one of the main resources of our Administrations revenue, can be expanded and loved, and well-known by every age group; it is important to introduce many groups of people to this service. For the primary and middle schools at every education term and for the foreign and domestic tourists throughout tourism season, philatelic sale and introduction are carried out by means of mobile philately vehicles. It was started to introduce people to the stamps of Republic period in web site via Internet and introduction of these stamps till the year of 2004 was completed. In order to provide more secure and faster philately services, all tracing transactions and subscriber information were entered to computers. 21 In the framework of philatelic introduction studies, philately exhibitions were organized in Amasya, Ýstanbul, Antalya, Konya and 8 exhibitions in Ankara, and in order to expand and develop the philately in the country wide, philately booklets, leaflets and posters were sent to the primary schools for using at the working teams of Stamp and Philately. Also, our Administration participated in the philately exhibitions held in Paris (France) and Athens (Greece). 2004 yýlý sonu itibariyle filateli gelirlerimiz 307.073YTLdir. 2005 Yýlý içerisinde de satýþlarýmýzdan 350.000YTL gelir elde edilmesi planlanmaktadýr. Our philately revenues have been 307.073 New Turkish Liras (NTL) by the end of the year 2004. It is planned to have 350.000 NTL revenues from the philatelic sales at the end of 2005. Halkýmýza sunulan hizmetlerimizin tanýtýlmasý, pazarlanmasý; dolayýsýyla hizmet trafiðinin artýrýlmasý ve bunun sonucunda da gelirlerimizin istenen düzeye çýkarýlmasý için rekabet koþullarý dikkate alýnarak hizmetlerimizin duyurulmasý amacýyla afiþ ve broþür bastýrýlmýþ, hizmetlerimizin basýnda yer almasý için de Baþmüdürlüklerimize teblið yapýlmýþtýr. Posters and brochures have been printed for the introduction and marketing of our services offered to the public within the conditions of competition in order to increase the traffic volume, as a result for increasing our revenue. Notification was given to our Regional Directorates in order to notify our services by the press. Yýl içerisinde özel gün ve haftalarda ilgili Kuruluþlardan gelen talepler doðrultusunda Baþmüdürlüklerimize flam uygulatýlmýþ ve kültürel faaliyetlere destek verilmiþ olup, ücret alma makinelerinin boþ olduðu sürelerde ise hizmetlerimizin tanýtýmý ile ilgili flam uygulamalarýnýn tatbik edilmesi hususunda Baþmüdürlüklerimize gerekli talimat verilerek gereði saðlanmýþtýr. According to the requests related with the special days and weeks received from other Institutions, implementation of flames has been realised by our Regional Directorates and also cultural events have been supported through whole year. If the franking machines were available, necessary instructions were given to our Regional Directorates for the implementation of the flam on the introduction of our services, and the necessities were fulfilled. Her yýl 9 Ekim tarihinde tüm dünya ülkelerinde kutlanan Dünya Posta Günü hakkýnda Dünya Posta Birliði (UPU) tarafýndan hazýrlanarak gönderilen tanýtým The slogan determined by the UPU was printed on the posters of UPU for the World Post Day celebrated by the all countries on 9 October of each year, and the posters were 22 afiþlerinin üzerine yine UPU tarafýndan belirlenen sloganýn matbaamýzda bastýrýp teþhir edilmek üzere PTT Baþmüdürlüklere daðýtýmý saðlanmýþtýr. distributed to the Regional Directorates in order to exhibit. Kuruluþumuz hizmetlerinin halkýmýza tanýtýlmasý ve gelirlerimizin artýrýlmasý amacýyla yoðun ziyaret edilen PTT Merkezleri ile büyük alýþ veriþ merkezlerinde kurulan standlarda kullanýlmak üzere, Baþmüdürlüklerimize hizmetlerimizi tanýtýcý el ilaný, broþür afiþ gibi materyaller gönderilmiþtir. Leaflets and brochures on our services were sent to the Regional Directorates in order to use at the post offices and the stands of PTT at the big shopping malls for introduction of our services and increasing our revenue. Ýdaremiz ile Telsim, Turkcell ve Avea Te l e k o m ü n i k a s y o n H i z m e t l e r i A . Þ . faturalarýnýn tahsilatý ve kontör yükleme kart satýþý hizmetlerinin iþyerlerimizde yapýldýðýný belirten ve adý geçen Þirketler tarafýndan hazýrlanan el ilaný ve afiþler Baþmüdürlüklere g ö n d e r i l e r e k g e r e ð i s a ð l a n m ý þ t ý r. It was provided to send handbills and posters which state that services of collecting cellular phone bills of Telsim, Turkcell and Avea telecommunications Services Coop. and selling phone cards are offered in our post offices by our Administration and which were prepared by the said Companies, to the Regional Directorates. Kuruluþumuz ile anlaþmalý bankalarýn iþlemlerinin iþyerlerimizde yapýldýðýný belirtir afiþ, broþür, el ilaný ve sticker lar Baþmüdürlüklere gönderilerek gereði saðlanmýþtýr. It was provided to send posters, booklets, handbills and stickers which state that transactions of the banks signing contract with our Administration are carried out in our post offices, to the Regional Directorates. 23 ULUSLARARASI FAALÝYETLER INTERNATIONAL ACTIVITIES Uluslararasý iliþkilere ait faaliyetler; 5584 Sayýlý Posta Kanununun 9.Maddesinin verdiði yetkiye istinaden Dünya Posta Birliði (UPU), Posta ve Telekomünikasyon Ýdareleri Avrupa Konferansý (CEPT), Avrupa Posta Mevzuat Komitesi (CERP), Avrupa Kamu Posta Ýþletmecileri Birliði (POSTEUROP) ve Avrupa Posta Paralý Hizmetleri Komisyonu (CSFPE), Uluslararasý Telekomünikasyon Birliði (ITU), Avrupa Posta Bankalarý ve Çek Merkezleri Bilgisayar Þebekesi (EUROGIRO), ve Avrasya Posta Birliði (EURASIA) gibi uluslararasý kuruluþlarýn kararlarý veya tavsiye kararlarý çerçevesinde yürütülmektedir. International activities are carried out on the basis of the authority given by the Postal Law nr. 5584 and item 9, within the framework of the decisions and recommendations of international bodies such as Universal Postal Union (UPU), European Conference of Post and Telecommunications Administrations (CEPT), European Committee for Postal Regulation (CERP), Association of European Public Postal Operators (POSTEUROP), European Postal Financial Services Commission (CSFPE), International Telecommunications Union (ITU), European Postal Banks and Giro Centers Computer Network (EUROGIRO) and EurAsia Postal Union (EURASIA). Baþta Orta Asya Türk Cumhuriyetleri olmak üzere tarihi baðlarýmýzýn güçlü olduðu bölge ülkeleri ile posta hizmet kalitesinin iyileþtirilmesi, mevcut olmayan hizmetlerin ihdasý, teknik ve eðitim alanýnda iþbirliði yapýlmasý, ortak konulu pul çýkartýlmasý, üye ülkelerin transit postalarýna aracýlýk yapýlmasý, karþýlýklý iliþkilerin artýrýlmasý ve ortak menfaatlerimizin daha üst düzeye çýkartýlmasý amacýyla Avrasya Posta Birliði kurulmuþ, 57 Haziran 2001 tarihlerinde Ýstanbulda Avrasya Posta Birliði 1.Kongresi yapýlmýþtýr. In order to improve the postal service quality, offer the new services, make the cooperations in the fields of technology and training, establish the EurAsia-Giro which is very similar to the Eurogiro for providing the rapid money order transactions, issue the stamps having common theme, provide the transit services, improve the bilateral relations and common benefits with the countries in the region especially with the Turkish Republics located in Central Asia with which Turkey has strong historic ties, EurAsia Postal Union 24 Birliðin Kuruluþ Yasasý ve Genel Tüzüðü Azerbaycan, KKTC, Pakistan ve Türkiye tarafýndan imzalanmýþ olup yakýn bir gelecekte Afganistan, Ýran ve Suriyenin de birliðe katýlmasý beklenmektedir. was established, and the 1st Congress of the Union was held on 5-7 June, 2001 in Ýstanbul. The Constitution and the General Regulations of the Union were signed by Azerbaijan, Turkish Republic of Northern Cyprus, Pakistan and Turkey. Afghanistan, Iran and Syria are expected to join the Union in the near future. Merkezi Bürosu Ankara da olan ve Genel Sekreterlik görevi de Kuruluþumuz Temsilcisi tarafýndan yürütülen bu Birliðin ilk Ýcra Konseyi Toplantýsý 9-11 Mart 2002 tarihlerinde Pakistanda 2. Ýcra Konseyi Toplantýsý 16-18 Temmuz 2003 tarihlerinde Ýstanbulda, 3. Ýcra Konseyi Toplantýsý ise 78 Aðustos 2004 tarihleri arasýnda Pakistanda yapýlmýþtýr. The Central Office of the Union is located in Ankara and the post of General Secretariat is carried out by the representative of Turkey.1st Executive Council Meeting of the Union was held on 9-11 March 2002 in Islamabad-Pakistan, 2nd Executive Council Meeting was held on 16-18 July 2003 in Ýstanbul-Turkey and 3rd Executive Council Meeting was held on 7-8 August 2004 in Islamabad-Pakistan. Herhangi bir ülkede bulunan iþ sahiplerinin diðer ülkelerdeki müþterilerine yolladýklarý gönderiler ekindeki anket kartlarý, sipariþ formlarý, pazar araþtýrmasý ve kestiyoner gibi kart þeklindeki veya zarf kapsamýndaki posta maddelerinin, ücretleri The service concerning the acceptance of questionnaire cards, order forms, market researches, questionnaires in the shape of cards or the postal items within the content of the envelopes attached to the items which are posted by the businessmen in any country to 25 bilahare çýkýþ idaresinden tahsil edilmek üzere posta ücreti alýnmaksýzýn kabul edilerek, gönderici kuruluþlara iadesi hizmeti olan IBRS/CCRI (Uluslararasý Ticari Cevap Servisi) Hizmeti 2004 yýlýnda 10 ülke (Almanya, Birleþik Arap Emirlikleri, Finlandiya, Ýngiltere, Ýrlanda, Ýsveç, Ýsviçre, Ýtalya, Romanya ve Yeni Zelanda) ile karþýlýklý olarak sürdürülmüþtür. Hizmetin yaygýnlaþtýrýlmasý konusundaki çalýþmalarýmýz devam etmektedir. the customers in other countries, without collecting any postal fee from the senders and collecting these fees from the Administration of origin, returning them to the senders called IBRS was carried out mutually with 10 countries in 2004 (Germany, United Arab Emirates, Finland, United Kingdom, Ireland, Sweden, Switzerland, Italy, Romania and New Zealand). The studies are in progress for the expansion of the service. YURTDIÞI MEKTUP POSTASI - INTERNATIONAL LETTERS POSTS (Milyon) (Millions ) 2000 2001 2002 2003 2004 2005 Program Programme YURTDIÞI GÝDEN DISPATCHED TO ABROAD YURTDIÞI GELEN RECEIVED FROM ABROAD 58,3 51,2 38,7 31,7 30,1 31,1 143,7 95,7 72,4 76,5 64,7 66,1 Yurtdýþýna gönderilen ve yurtdýþýndan gelen gönderiler içerisinde patlayýcý, uyuþturucu vb. gibi yasak maddelerin bulunup bulunmadýðý yurtdýþý alýp verme merkezlerimiz olan Ýstanbul Paket, Ankara Posta Ýþleme Merkezi, Ýstanbul Avrupa Yakasý Posta Ýþleme Merkezi ve Ýzmir Posta Ýþleme Merkezi Müdürlüklerinde kurulu bulunan XRay Cihazlarý ile kontrol edilmektedir. The contents of incoming and outgoing international postal items are controlled by the x-ray machines in our international exchange offices of Ýstanbul Paket, Ankara Sorting Centre, Ýstanbul European Side Sorting Centre, and Ýzmir Sorting Centre in order to determine whether any illegal substances such as explosives or narcotics, etc. are in the content. Fransa ve ABD Posta Ýdareleri ile karþýlýklý olarak baþlatýlan ve baþarý ile yürütülen Mektup Yollama Kutularý ile gönderi sevk edilmesinin diðer posta idareleriyle yaygýnlaþtýrýlmasý yönünde çalýþmalar sürdürülecektir. The service of forwarding postal items by means of Flat Trays was started with the Postal Administrations of France and USA bilaterally and carried out successfuly, and the works in order to expand the service will continue. (Bin)(Thousand) YURTDIÞI KOLÝ POSTASI - INTERNATIONAL PARCEL POSTS 2000 2001 2002 2003 2004 2005 Program Programme YURTDIÞI GÝDEN DISPATCHED TO ABROAD YURTDIÞI GELEN RECEIVED FROM ABROAD 32 35 38 34 36 37 91 110,3 100,4 110 113 115 Yurtdýþý çýkýþ ve varýþlý postalarýn önemli bir bölümünün giriþ ve çýkýþ kapýsý durumunda olan Ýstanbul Atatürk Havalimanýnda uluslararasý normlara uygun bir posta alýp/verme ve iþleme merkezinin kurulmasý için yapýlan giriþimler sonucunda Devlet Hava Meydanlarý Ýþletmesi Genel Müdürlüðünce C Terminalinde Ýdaremize tahsis edilen 1 931 m² lik alan uygun bulunmuþtur. 26 In order to establish an Exchange Office fitting to the international standards at the Ýstanbul Atatürk Airport which is the gate for the most of incoming and outgoing mails, the area (at the terminal C) of 1931 m2 allocated for our Administration by the State Airport Authority has been approved. Söz konusu yerin teslim alýnmasýný müteakip gerekli organizasyon ve donaným temini cihetine gidilecek, 2005 Yýlý içerisinde faaliyete geçirilmesi saðlanacaktýr. After the transfer of the place to our Administration, necessary equipment will be provided, and it will be completed in 2005. YURTDIÞINA GÖNDERÝLEN POSTA MADDELERÝ - POSTAL ITEMS SENT TO ABROAD (Milyon ) (Millions) 2000 2001 2002 2003 2004 2005 Program Programme YÜZEY - SURFACE HAVA -AIR 31,4 26,9 Uluslararasý havale iþlemi 38 ülke ile karþýlýklý ( Almanya, Arnavutluk, Avusturya, Azerbaycan, Belçika, Birleþik Arap Emirlikleri, Bosna-Hersek, Brezilya, Bulgaristan, Çek Cumhuriyeti, Fas, Fransa, Gürcistan, Hýrvatistan, Ýran, Ýtalya, Ýsviçre, Ýspanya, Japonya, Katar, Kazakistan, Kýrgýzistan, K.K.T.C., Letonya, Macaristan, Malezya, Mýsýr, Moldova, Pakistan, Polonya, Portekiz, Romanya, Slovakya, Sudan, Suriye, Tacikistan, Yugoslavya(Sýrbistan ve Karadað) ve Yunanistan ve 2 ülkeyle Türkiye-Yurtdýþý yönünde ( Makedonya ve Ukrayna) sürdürülmektedir. 14,5 36,7 15,6 23,1 15,0 16,7 13 16,9 14 17 The international money order service is carried out with 38 countries bilaterally (Germany, Albania, Austria, Azerbaijan, Belgium, United Arab Emirates, Bosnia Herzegovina, Brazil, Bulgaria, Czech Republic, Morocco, France, Georgia, Japan, Croatia, Iran, Switzerland, Spain, Italy, Qatar, Kazakhstan, Kirghizistan, Turkish Republic of Northern Cyprus, Latvia, Hungary, Malaysia, Egypt, Moldavia, Pakistan, Poland, Portugal, Romania, Slovak Republic, Sudan, Syria, Tajikistan, Serbia and Montenegro and Greece), and with 2 countries in the direction from Turkey to abroad (Macedonia and Ukraine). YURTDIÞINDAN GELEN POSTA MADDELERÝ - POSTAL ITEMS RECEIVED FROM ABROAD (Milyon) (Millions) 2000 2001 2002 2003 2004 2005 Program Programme YÜZEY -SURFACE 55,2 1,3 1,2 1,2 1,1 1,2 HAVA - AIR 88,5 94,4 71,2 75,3 63,7 64,1 Yurtdýþýna havale kabul iþlemleri tüm merkezlerimizce yerine getirilmektedir. The international money order transactions are being carried out by all Post Offices. Uluslararasý Ödeme Þartlý Gönderi Hizmeti 17 ülkeyle karþýlýklý (Almanya, Arnavutluk, Avusturya, Belçika, Çek Cumhuriyeti, Fransa, Gürcistan, Ýsviçre, Ýspanya, Ýtalya, K.K.T.C., Macaristan, Mýsýr, Moldova, Portekiz, Romanya ve Yunanistan) olarak yürütülmektedir. The international cash-on-delivery service is being carried out with 17 countries bilaterally (Germany, Albania, Austria, Belgium, Czech Republic, Romania, Hungary France, Georgia, Switzerland, Spain, Italy, Turkish Republic of Northern Cyprus, Egypt, Moldavia, Portugal and Greece). 2004 yýlý içerisinde uluslararasý havale iþlemleri dolayýsýyla 118,8 Trilyon TL.lik döviz girdisi saðlanmýþ ve bunun karþýlýðýnda 668,1 Milyar TL. komisyon geliri elde edilmiþtir. In 2004, a foreign exchange amounting 118,8 trillion TRL. has entered in our country, and 668,1 billion TRL. commission was gained as a result of international money order transactions. Foreign travellers cheques issued by foreign banks and financial institutions (American Express and Visa) are converted into cash in all Post Offices. Ya b a n c ý b a n k a l a r v e f i n a n s kuruluþlarýnca çýkartýlan Yabancý Seyahat Çekleri (Amerikan Express ve Visa) bütün merkezlerimizde paraya çevrilmektedir. 27 2004 yýlý içerisinde alýmý yapýlan 4,4 Trilyon TL.lik Yabancý Seyahat Çeki ( Amerikan Express ve Visa ) karþýlýðýnda 43,9 Milyar TL. komisyon geliri elde edilmiþtir. 43,9 billion TRL commission has been gained from the foreign travellers cheques (American Express and Visa) for the amount of 4,4 trillion TRL which has been received in 2004. 2004 Yýlýnda Yurtdýþý mektup postasý gönderileri 30 milyon 100 bin, Koli sayýsý 36 bin, Yurtdýþý ödenen posta ve çek havaleleri 170 bin adet olmuþtur. Yurtdýþýna 80 bin adet Acele Posta Gönderisi kabul edilmiþtir. In 2004, 30.100.000 international letter mail items and 36.000 international parcels have been posted, and 170.000 international postal and cheque money orders have been paid. Also, 80.000 outgoing EMS items have been posted. YURTDIÞI TELGRAF TRAFÝÐÝ INTERNATIONAL TELEGRAM TRAFFICS ACELE POSTA SERVÝSÝNE AÇIK ÜLKELER COUNTRIES OPEN FOR URGENT DELÝVERY POSTAL SERVICES (Bin Adet) (Numbers In Thousand) Giren / Incoming Program Programme Çýkan / Outgoing Program Programme 2004 Yýlýnda Tele Post hizmeti 33 ülkeye götürülmüþtür. Yurtdýþý Tele-Post trafiði 1298 adet, telgraf trafiði ise 1043 adet olarak gerçekleþmiþtir. Telepost service was provided for 33 countries in 2004. Also, the total of international telepost traffic was 1298 and telegraph traffic was 1043. IPS (Uluslararasý Posta Sistemleri) International Postal System (IPS) Ýletiþim tekniklerinin hýzlý geliþimi, posta idarelerini yeni arayýþlar içerisine sokmakta ve çaðdaþ teknolojiden yararlanýlarak gönderilerin daha süratli ve güvenilir olarak taþýnmasý zorunluluðunu doðurmaktadýr. Bu da büyük ölçüde verilerin bilgisayar aracýlýðý ile alýnýp verilmesi elektronik bilgi alýþ/veriþi ile gerçekleþmektedir. Bu baðlamda Dünya Posta Birliði Uluslararasý Bürosunun (Posta Teknolojileri Merkezi) birimince IPS (Uluslararasý Posta Sistemleri) programý hazýrlanmýþ olup, Kuruluþumuz bu sisteme üye bulunmaktadýr. Due to the rapid improvement of telecommunication techniques, postal Administrations are involved into the new searches, and faster delivery and reliable transportation by using the modern technology are getting compalsory. In this context, it is being realised by receiving and sending the data via computer. IPS is a program prepared by Postal Technologies Centre (PTC) of International Bureau of the UPU, and Turkish PTT is a member of this system. Halen yurtdýþý çýkýþ ve varýþlý APGler için kullanýlan ve koli ile mektup postasý gönderileri için de 2005 yýlýnýn ilk yarýsýnda kullanýlmasý planlanan ve Dünya Posta Birliði Hizmet Kalitesi Ýyileþtirme Fonunun mali desteði ile de donanýmlarý teslim alýnan bu Through IPS of which the equipment has been provided with the contributions of the Quality of Service Fund (QSF) of the Universal Postal Union (UPU), and which is used for incoming and outgoing EMS items and planned to be used for parcels and letter mail 28 sistemle ,yurtdýþý çýkýþ ve varýþlý tüm kayýtlý gönderilerin kabulünden alýcýlarýna teslimine dek tabi olduðu her iþlem sistem üzerinden izlenmekte, dolayýsýyla iþlemler daha hýzlý, doðru ve güvenli bir þekilde yapýlmakta, personelden tasarruf edilip geliþen teknoloji paralelinde müþteri ihtiyaçlarýna cevap verilebilmekte, gönderilerin sevkinin hangi aþamada olduðu ve kaybolan gönderinin mahalli ve sorumlusu derhal tespit edilebilmektedir. items in the first half 2005, every transaction from posting to delivery of all registered items shall be monitored, so the transactions shall be implemented faster, correctly and securely, and customer needs shall be met in parallel with the developing technology while labor force is saved and at the delivery stage, the country at which the item is lost and the person responsible for the situation shall immediately be determined. Postada çaðdaþlaþmanýn temelini oluþturan bu proje özel taþýma þirketleriyle rekabet etme imkaný vermektedir. This project which is the basis for the modernisation of posts provides the possibility to compete with the private courrier companies. Eurogiro (Avrupa Posta Bankalarý ve Çek Merkezleri Bilgisayar Þebekesi) European Post Banks and Giro Centers Network (Eurogiro) Yurtdýþý havale hizmetinin daha kaliteli ve süratli sunulmasý amacýyla Kuruluþumuz 02.04.1997 tarihinde Eurogiro sistemine üye olmuþ ve halen Almanya, Avusturya, Belçika, Fransa, Hýrvatistan, Ýsviçre, Ýtalya, Japonya, Letonya, Macaristan, Portekiz, Romanya, Slovakya, Yugoslavya(Sýrbistan ve Karadað) ve Yunanistan ile karþýlýklý havalelerin otomasyon aðý üzerinden alýnýp verilmesine devam edilmektedir. In order to provide faster and more qualified money order service, Turkish PTT became the member of Eurogiro network on 2.4.1997, and transactions of money orders via this network are carried out reciprocally with Germany, Austria, Belgium, France, Crotia, Switzerland, Italy, Japan, Latvia, Hungary, Portugal, Romania, Slovakia, Serbia and Montenegro and Greece. Yurtdýþý havale hizmetinin Eurogiro sistemi aracýlýðýyla alýnýp verilmesi sonucunda gerek yurtdýþýndan ülkemize, gerekse ülkemizden yurtdýþýna daha önce posta yoluyla gönderilen ve 15 20 günlük süre içerisinde alýcýlarýna ödenebilen havale bedellerinin 1 3 gün gibi kýsa süre içerisinde ödenmesi saðlanmaktadýr. As a result of the international money orders exchanged via Eurogiro network, the amount of money orders which were previously sent by post and paid to the payees in 15-20 days are paid in 1 to 3 days at present. Diðer Eurogiro üyesi ülkelerle de hizmete baþlanýlmasý için yazýþmalar devam etmektedir. Correspondences still continue in order to launch the service with the other Eurogiro members. Western Union (Hýzlý para transferi) Western Union (Quick money transfer) Sýnýrlý sayýda ülkeyle sürdürülen hizmeti yeterli görmeyerek Dünya geneline yayýlma ve böylelikle Pazar payýný ve kaliteyi daha da artýrmaya odaklanan PTT Genel Müdürlüðü dakikalarla ifade edilebilecek hýzlý para transferi hizmetini de sunmaya karar vermiþ ve bu konuda gerek hizmet aðý gerekse hizmet kalitesi açýsýndan Dünya genelinde en iyisi olduðu anlaþýlan Western Union ile anlaþma imzalamýþtýr.Western Union þu an için 190dan fazla ülkede 160.000in üzerindeki acentesi ile tüm Dünyada hýzlý para transferini sürdürmektedir. General Directorate of PTT carrying out the money transfer service with the limited number of countries decided to offer quick money transfer service which is realised in a few minutesin order to increase the service quality and its market share. In this context, our Administration signed an agreement with the Western Union which is the best in all over the world on the service network and quality. Western Union is carrying out quick money transfer service in more than 190 countries with more than 160.000 agencies. 29 Western Unionun sunduðu para transferi hizmeti Dünyada herkesin kullanýmý için uygun olup, hizmetten yararlanabilmek için herhangi bir Western Union acentesine baþvurarak basit bir formu doldurmak yeterli olmakta, paranýn alýcýsý da herhangi bir Western Union acentesine uðrayarak gerekli bilgileri vermekte ve transfer edilen miktarý kendi para biriminden, Avrupa para birimi (EURO) veya Amerikan Dolarý olarak da alabilmektedir. The money transfer service offered by Western Union is suitable for everyones usage in the world. In order to benefit from the service, it is enough to complete a simple form by applying to an agency of Western Union. The recipient of the money goes to an agency of Western Union, gives the necessary information and can take the amount of money transferred in national currency, as well as in Euro or US Dollar. PTT Genel Müdürlüðü ve Western Union Þirketinin iþbirliði sayesinde Türkiyeden yurtdýþýna, yurtdýþýndan Türkiyeye havale hizmeti sunulabilmekte ve havale yollanýþýndan 30 dakika sonra alýcýsýna ödenebilmektedir. Thanks to the cooperation of General Directorate of Turkish PTT and Western Union Company, money order service can be offered both from Turkey to abroad and from abroad to Turkey and the money order can be paid to the money order transaction in 30 minutes. Otomasyona açýk olan bütün merkezlerde teknik hazýrlýklar ve kullanýcý eðitimi tamamlandýktan sonra aþamalý olarak uygulamaya geçilmesi konusunda Baþmüdürlüklere gerekli talimat verilmiþtir. After the technical preparation and the user training is completed in all automated centres, necessary instructions were given to the Regional Directorates in order to start the application progressively. Servis Kalitesini Ýyileþtirme Fonu Quality Service Fund Dünya Posta Birliði (UPU) Pekin Kongresinde alýnan bir karar doðrultusunda, geliþmekte olan ülkelerdeki servis kalitesinin yükseltilmesini amaçlayan Servis Kalitesini Ýyileþtirme Fonu (SKIF) kurulmuþ bulunmaktadýr. Geliþmekte olan ülkeler bu fondan ancak servis kalitesini iyileþtirmek amacýyla hazýrlayacaklarý projenin Dünya Posta Birliðinin Ýþletme Konseyince onanmasýndan sonra faydalanabilmektedirler. In accordance with a decision taken in the Peking Congress of UPU, Quality Service Fund (QSF) aiming at increasing the service quality in the developing countries was established. The developing countries can only benefit if the project which they prepare in order to improve the service quality is approved by the Postal Operations Council. Bu fýrsattan yararlanmak amacýyla, 1993 yýlýndan beri proje aþamasýnda olan ve çeþitli nedenlerle bugüne kadar hayata geçirilemeyen Kayýtlý Maddeler Otomasyon Projesi yeniden ele alýnmýþ, Dünya Posta Birliðinin belirlemiþ olduðu formata göre hazýrlanarak adý geçen birliðin onayýna sunulmuþ ve sonuçta kabul görmüþtür. In order to benefit from this fund, Automation of Registered Items Project which has been on the project phase since 1993 and has not been realised because of various reasons, was handled again, prepared according to the format determined by UPU, submitted to the approval of the mentioned union and finally accepted. Kayýtlý posta maddelerinin kabul, sevk ve daðýtým/teslim iþlemlerinin otomasyon ortamýnda bilgisayar marifetiyle yapýlmasý ve gönderilerin her aþamasýnda izlenmesi özellikle maliyet, personel, iþ gücü ve zamandan tasarruf ederek daha hýzlý, güvenli ve kaliteli bir yapýya kavuþturulmasýný amaçlayan proje, þimdilik 24 pilot iþyerinde uygulamaya konulmuþ olup yazýlým geliþtirme çalýþmalarý devam etmektedir. The project, which aims that the acceptance, transportation and distribution/delivery transactions is carried out by means of computer in an automated atmosphere, the items can be traced in every peace and especially that the service will be more speedy, reliable and of more quality by saving cost, personal labour and time, has started to be applied in 24 pilot Post Office and the development of software studies still continue. 30 Projenin baþlatma ve ara raporu hazýrlanarak Dünya Posta Birliðine sunulmuþ olup karþýlýksýz olarak verilecek yaklaþýk 473 000 US Dolarlýk meblaðýn 333 000 US Dolarlýk ilk iki dilimi Ýdaremize kazandýrýlmýþ bulunmaktadýr. The starting and interim report has been prepared and submitted to UPU; and the first two tranches of the blank credit which is 333,000 US dollar of the total amount of 473,000 US dollar that will be given as blank credit was received by Our Administration. Baþta yurtdýþý gönderilere iliþkin yazýlým iþlemlerinin sonuçlandýrýlarak pilot merkezlerin tümünde hizmete konulmasýný müteakip bitiþ raporu hazýrlanarak Dünya Posta Birliðine sunulacak ve son dilim paranýn da Ýdaremize kazandýrýlmasý saðlanacaktýr. After the studies concerning the software are completed and started to be applied in all of the pilot centres, the final report will be prepared and submitted to UPU and the last tranche of the blank credit will be given to Our Administration. 31 TEKNOLOJÝK YAPILANMA FAALÝYETLERÝ TECHNOLOGICAL RESTRUCTURING ACTIVITIES Merkez Otomasyonu Projesi Automation Project of Post Offices 2004 yýlýnda 365 PTT iþyerinin otomasyon sistemine dahil edilmesi amacýyla proje kapsamýndaki PC ve yazýcýlar teslim alýnmýþ olup Kurum personeli tarafýndan geliþtirilen merkezi yazýlým ile otomasyona açýlýþlarý yapýlarak proje tamamlanmýþtýr. In order to cover 365 Post Offices with the automation system in 2004, delivery procedure was completed for the PCs and printers, and the opening of these automated Post Offices having the softwares developed by the staff of the PTT has been made and the project has been completed. Merkez Otomasyonu Yazýlým ve Donaným Revizyonu Revision of Software and Hardware for the Automation of Post Offices Kuruluþumuzun otomasyona açýk merkezlerdeki artan iþlem trafiði nedeniyle ihtiyaç duyulan yazýlým ve donanýmlarýn alýnmasý ve mevcut yazýlým ve donanýmlarýn günümüz teknolojisine uygun hale getirilmesi için proje kapsamýndaki donanýmlarýn teslimleri 2004 yýlýnda yapýlmýþ olup proje tamamlanmýþtýr. Delivery procedure was completed in 2004 for the computers and printers within the project of purchasing of softwares and hardwares needed due to the increasing traffic in the automated post offices and updating the softwares and hardwares for keeping up with the contemporary technology and the project has been completed. Kayýtlý Posta Hizmetlerinin Otomasyonu Projesi Automation Project of Registered Mails Bu proje ile barkod etiketi yapýþtýrýlarak kabul edilen; Acele Posta Gönderisi (APG), Taahhütlü Gönderi, Koli Gönderisi ve Tebligat Gönderilerinin teslimine kadar geçtiði her sevk noktasýnda kayýt altýna alýnmasý ve sevk noktalarýnda gönderilerin kayýt, ayýrým ve sevkinde iþgücü sarfiyatý ve zaman kaybýnýn en aza indirilerek kaliteli, hýzlý, modern bir hizmet verilmesi ile Posta Ýþleme Merkezlerinde (PÝM) ilgili birimlerde görev yapan personelin iþ yükünün hafifletilmesi, ayýrým ve sevk sýrasýnda yaþanabilecek olumsuzluklarýn önüne geçilmesi planlanmaktadýr. With this project, it has been aimed to track and trace all of the EMS and registered items, parcels and legal notifications posted with the barcode label at every stages, to provide quality, speedy and modern service while decreasing the workforce and time waste at the recording, processing and forwarding of the items, to decrease the work load of the staff working at the Sorting Centers and to prevent the problems which can be occured during sorting and forwarding of the items. Kayýtlý Posta Hizmetleri Otomasyonu Projesinin otomasyona açýk PTT iþyerlerine yaygýnlaþtýrýlmasý için 24 Pilot PTT iþyerinde (Ankara, Ýstanbul Anadolu Yakasý, Ýstanbul Av r u p a Ya k a s ý , Ý z m i r v e K a y s e r i Baþmüdürlüklerine baðlý merkezler) gerekli donanýmlarýn teslimleri 2004 yýlýnda yapýlmýþtýr. In order to expand the automation project of registered mails through the automated Post Offices, the delivery of the necessary hardwares for 24 post offices chosen as pilot offices (post offices of Regional Directorates in Ankara, Anatolian Side of Ýstanbul, European Side of Ýstanbul, Ýzmir and Kayseri)was completed in 2004. Yazýlým geliþtirme kurum personeli tarafýndan yapýlarak Mayýs 2004 itibari ile öncelikle Acele Posta Gönderisi (APG) ve Koli Gönderisi kabul modülleri pilot olarak hizmet vermeye baþlamýþtýr. The software prepared by the staff of our Administration has being used as pilot module since May 2004, especially the posting modules of EMS items and parcels. 32 Kayýtlý Posta Otomasyonunun tüm Türkiye çapýnda aktif hale getirilmesi için ikinci versiyon yazýlým üzerinde çalýþmalar tamamlanmýþ olup gönderilerini kayýtlý olarak göndermek isteyen kurum ve kuruluþlarýn taleplerinin mevcut programa uyarlanmasý için çalýþmalar devam etmektedir. In order to expand the automation of registered postal items in all over Turkey, the studies have been completed on the second version of the software, and the studies are still in progress for adaption of the demands of the organisations and companies which intend to send registered mails. Ana Bilgisayar Sistemi yedekleme Projesi Backup Project of Main Computer System Ana sistem deðiþikliði yapýlmasý konusu deðerlendirildiðinden Ana Sistem için Disk ve Port alýmý yapýlmýþtýr. After the evoluation of changing the main computer system, disc and port were purchased. Personel Ýþlemleri Yönetim Sistemi Yazýlým Donaným Montaj Gideri Expenditure for Setting up of Software and Hardware of Personnel Information Management System Uygulamalarýn geliþtirilebilmesi için PC ve Yazýcýlar alýnmýþ olup yazýlým çalýþmalarý kurum personeli tarafýndan yapýlmaktadýr. Computer and printers were bought for the development of the implementations, and software works are carried out by the PTT staff. Posta Tahsilat Sistemi Yazýlým ve Donanýmý Software and Hardware of Postal Collection System Kuruluþumuz PTT Ýþyerlerinden fatura tahsilatýnýn yapýlabilmesini teminen gerekli yazýlýmlar hazýrlanmýþ olup, iþleme konmuþtur. Necessary softwares have been prepared and used in order to collect the bills. Bu sayede PTT Ýþyerlerinde GSM (Telekom, Türkcell, Telsim, Avea) Elektrik, Su, Banka ve Finans Kurumlarý, Emekli Sandýðý ve SSK, Kamu ve Özel Kurumlar tahsilatlarý ile Western Union , Posta Çeki ve Yurtiçi havale iþlemleri yürütülmektedir. All GSM ( Telecom bills and Telsim, Turkcell and Avea bills), electricity, water bills as well as the bills of some Banks, Financial Organisations, Retiree Fund and Social Insurance Organisation are collected. Also, financial transactions have been carried out through Western Union, Postal Giro and inland money order. 33 PERSONEL FA A L Ý Y E T L E R Ý PERSONNEL ACTIVITIES 657 Sayýlý Devlet Memurlarý Kanununa göre 1 459 Kadrolu, 233 Sayýlý Kanun Hükmünde Kararnameye göre 29 183 Sözleþmeli, 4 857 Sayýlý iþ Kanununa göre 1 169 Daimi ve 24 Geçici Ýþçi statüsünde ve 366 Mukaveleli olmak üzere 2004 yýl sonunda toplam personel sayýmýz 32 201 olmuþtur. The total number of our personnel was 32,201 by the end of 2004. 1,459 of our personnel are permanent staff in accordance with the State Officials Law nr. 657; 29,183 are contracted in accordance with the Decree Law nr.233, 24 are temporary, 1169 are permanent workers in accordance with the Labour Law nr. 4857 and 366 are employed under agreement. Personelimizin öðrenim durumlarýna göre daðýlýmýna bakýldýðýnda % 5inin ilk, %70inin orta, %25inin yüksek öðrenimli olduðu görülmektedir. The classification of our personnel according to the educational background is as follows: 5 % primary school graduate, 70 % high school graduate, 25 % university graduate. HÝZMET SINIFLARINA GÖRE PERSONEL SAYISI NUMBER OF PERSONNEL BY CLASSES PERSONELÝN ÖÐRENÝM DURUMU EDUCATION SITUATION OF PERSONNEL (Adet)(Number) 2000 2001 2002 2003 2004 YÜKSEK UNIVERSITY 6756 7031 7321 7479 7627 17215 17443 16849 15970 14922 LÝSE HIGH SCHOOL ORTA 9816 SECONDARY SCHOOL 8961 8186 7460 6725 ÝLK PRIMARY SCHOOL 2151 2196 1943 1734 35586 34552 32852 31008 TOPLAM TOTAL 2597 36384 (Adet)(Number) 2000 2001 2002 2003 GENEL ÝDARE 31574 31432 31013 29516 GENERAL MANAGEMENT TEKNÝK TECHNICAL 27912 1244 1255 1265 1249 1243 SAÐLIK,AVK. VE YARD. 3239 2541 HEALTH,ADVOCACY AND AUXILIARY SERVICES 1880 1722 1487 394 365 366 36384 35586 34552 32852 31008 MUKAVELELÝ CONTRACTED TOPLAM- TOTAL 34 2004 327 358 TOPLAM PERSONEL SAYISI TOTAL NUMBER OF PERSONNEL Söz + Muk\Contracted Kadrolu \ Established Posts Hizmet sýnýflarýna göre çalýþan personelin %4ünü Teknik, %90ýný Genel Ýdare, %6sýný Saðlýk, Avukatlýk ve Yardýmcý Hizmetler Sýnýfý oluþturmaktadýr. 35 According to service categories; 4 % of the personnel are technical, 90 % are Administrative, and 6 % are employed in Health, Law and Subsidiary Services. SAÐLIK VE SOSYAL FAALÝYETLER HEALTH AND SOCIAL ACTIVITIES Hizmetteki verimliliðin personele verilen saðlýk ve sosyal hizmetlerin geliþtirilmesiyle baðlantýlý olmasý nedeniyle, Kuruluþumuzda saðlýk ve sosyal hizmetlere ayrý bir önem ve öncelik verilmektedir. Since the efficiency of the service is related with the health and social services offered to the personnel, the health and social services have a great importance and priority in our Administration. Personelimiz ve bakmakla yükümlü olduðu aile üyelerinin saðlýk hizmetleri, Ýstanbulda bulunan 500 yatak kapasiteli tam teþekküllü PTT Sanatoryum ve Hastanesi, Polikliniklerimiz Ýdare Tabipleri ile diðer tedavi kurumlarýnda yapýlmaktaydý. The health services for our personnel and their family members were offered in fully equipped PTT Sanatorium and Hospital in Istanbul having a capacity of 500 beds, and also in our polyclinics by the doctors of our Administration and in other health organisations. Ancak 06.01.2005 tarih ve 5283 sayýlý kanunla bazý Kamu Kurum ve Kuruluþlarýna ait saðlýk birimlerinin Saðlýk Bakanlýðýna devri yapýlmasýndan dolayý Kuruluþumuza ait Sanatoryum Hastanesinin devir iþlemi tamamlanmýþtýr. However since by the law dated 06.01.2005, nr.5283 it is required that the health units dependent on some public institutions are assigned to the Ministry of Health, the Sanatorium Hospital which belongs to Our Administration was assigned to the said Ministry. 2004 yýlýnda kadrolu ve sözleþmeli 125 doktor, 1 eczacý, 50 saðlýk memuru, hemþire, 14 laborant ve 30 diðer saðlýk personeli, Saðlýk Yardým Sandýðý bütçesinden sözleþmeli 220 doktor, 1 eczacý, 35 hemþire ve ebe, 14 laborant, 50 hizmet sözleþmeli ve 23 diðer saðlýk personeli olmak üzere, toplam 345 doktor, 2 eczacý, 85 saðlýk memuru, hemþire ve ebe, 28 laborant ve 103 diðer saðlýk personeli ile saðlýk hizmetleri yürütülmüþtür. In 2004, the health services were carried out with 345 doctors, 2 pharmacists, 85 health officials, nurses and midwives, 28 laboratory assistants and 103 other health personnel. Of these personnel, 125 doctors, 1 pharmacist, 50 health officials and nurses, 14 laboratory assistants and 30 other health personnel are permanent and contracted. And the rest of them are contracted from the Health Aid Fund Budget including 220 doctors, 1 pharmacist, 35 nurses and midwives, 50 contracted health officials, 14 laboratory assistants and 23 other health personnel. Haberleþme hizmeti gibi zor ve yýpratýcý þartlar altýnda hizmet veren personelimizin dinlenme ihtiyacýný karþýlamak üzere kamp ve dinlenme tesislerine büyük önem verilmektedir. In order to meet the relaxation needs of our personnel working under such hard and exhausting conditions of a service like communication, great emphasis has been given to camping and social facilities. 36 2004 yýlý yaz sezonunda, sahil kentlerimizdeki 7 adet yazlýk Eðitim ve Dinlenme Tesisimiz(36 oda 100 yatak kapasiteli Bartýn-Ýnkum Eðitim ve Dinlenme Tesisimiz Milli Emlak Genel Müdürlüðünce satýþ kapsamýna alýndýðýndan hizmete açýlmamýþtýr.) 389 oda 1683 yatak kapasitesi ile hizmet vermiþtir.2004-2005 kýþ sezonunda hizmet verecek olan Uludað, Erciyes, ve Çeþme-Ilýca Eðitim ve Dinlenme tesislerimizden (Çeþme-Ilýca kampý kaplýca özelliði ile kýþýn, deniz kenarýnda olmasý nedeniyle de yaz sezonunda sürekli hizmet vermektedir.) 19 oda 76 yatak kapasiteli Erciyes kampý ile 28 oda 116 yatak kapasiteli Çeþme-Ilýca Eðitim ve Dinlenme Tesislerimize yeterli sayýda müracaat olmamasý nedeniyle, tesislerimizin zararýna sebebiyet verilmemesi açýsýndan hizmete açýlmamýþtýr. 2004-2005 kýþ sezonunda sadece Uludað tesisimiz 26 oda 83 yatak kapasitesi ile hizmet vermektedir. Yazlýk ve kýþlýk olmak üzere 10 adet Eðitim ve Dinlenme Tesisimiz 470 oda 1942 yatak kapasitesine sahip bulunmaktadýr. In the summer season of 2004, 7 summer training and social facilities were in service with 389 room and 1683 bed capacity (Bartýn-Ýnkum training an recreational facilities with 36 room and 100 bed capacity have not been opened to service, since they were taken to the scope of the facilities which will be sold by the General Directorate of National Estate.) of our training and recreational facilities Uludað, Erciyes and Çeþme-Ilýca which will serve in 2004-2005 winter seasons, Erciyes facility with 19 room and 76 bed capacity and Çeþme-Ilýca training and recreational facilities with 28 room and 116 bed capacity were not opened to service since there were not enough applications and therefore they operated at a loss. (Çeþme-Ilýca facility serves during the whole year in winter with its thermal spring, and in summer, since it is on the coast.) 2004 2005 ýn winter season Uludað facilities was in service with 26 rooms and 83 beds. 10 summer and winter training and recreational facilities have a total capacity of 470 rooms and 1942 beds PTT KAMPLARI - PTT CAMPS ODA SAYISI - Number Of Rooms ERDEK ÝZMÝR (ÇEÞME) ANTALYA (LARA ) BURSA (ULUDAÐ) TEKÝRDAÐ (KUMBAÐ) BURSA (KÜÇÜKKUMLA) AYVALIK (BALIKESÝR) DÝDÝM ÝNKUM KAYSERÝ (ERCÝYES) TOPLAM - TOTAL 2000 156 28 96 28 32 36 24 19 36 19 474 2001 156 28 96 26 32 36 24 19 36 19 472 LOJMAN SAYISI NUMBER OF LODGING HOUSES Program Programme 37 2002 154 28 96 26 32 36 24 19 36 19 470 2003 154 28 96 26 32 36 24 19 36 19 470 2004 154 28 96 26 32 36 24 19 36 19 470 2005 Program Programme 154 28 96 26 32 36 24 19 36 19 470 Personele verilen en önemli sosyal hizmetler arasýnda yer alan konut hizmetlerine iliþkin olarak 2004 yýlý sonu itibariyle Genel Müdürlüðümüz envanterinde 4072 adet lojman mevcuttur. In relation with the dwelling services that are considered among the most important social services provided to the personnel, there are 4072 lodgings in the inventory of our General Directorate as of the end of 2004. Toplumsal geliþmenin gereði olarak, çalýþma hayatýnda kadýnlarýn da yer almasý, okul öncesinde çocuklarýn bakým ve eðitim sorununu ortaya çýkarmýþtýr. As the requirement of social development, women are taking part in the working life and as a result, the care and education of pre-school children has become necessary. KREÞ VE ÇOCUK SAYISI - NUMBER OF KINDERGARTENS AND THE CHILDREN IN THE KINDERGARTENS KREÞ - KINDERGARTEN ÇOCUK - CHILDREN 2000 2001 2002 2003 2004 2005 12 11 11 9 8 7 615 565 565 487 431 381 Program Programme Kuruluþumuz bu konuya büyük önem vererek personelin 0-6 yaþ gurubu çocuklarýnýn saðlýklý ve bilimsel yöntemlere uygun olarak, bakým ve eðitimlerini saðlamak amacýyla kreþ ve gündüz bakýmevleri açýlmasý için her türlü çabayý göstermiþtir. Our Administration gives great importance to this issue and shows any kind of effort for opening kindergartens and day care centres in order to provide care and education for the children in age group 0-6 in compliance with the health and scientific procedures. 2004 yýlýnda 2 adet PTT Evi (Acý Badem PTT Evi, Küçük Yalý PTT Evi) ile küçük kapasiteli mütevazý konaklama yerlerinin toplamý 378, yatak sayýsý ise 2948dir. In 2004, total number of 2 PTT Guest Houses (Acýbadem PTT Guest House, Küçük Yalý PTT Guest House), and the accommodation places having small capacity are 378 and total bed capacity is 2948. Ýdaremize uzun yýllar hizmet vermiþ emekliler için Ýstanbul PTT Sanatoryum ve Hastanesi bünyesinde 75 oda, 150 yatak kapasiteli Huzurevi faaliyetlerini sürdürmektedir. Ýstanbul PTT Sanatorium and Hospital with 75 rooms and Retiree House with 150 bed capacity are providing service for the retired people who served our administration for years. MÝSAFÝRHANE VE YATAK SAYISI - NUMBER OF GUEST HOUSE AND BEDS 2000 MÝSAFÝRHANE - GUESTHOUSES YATAK - BEDS 2001 2002 2003 2004 2005 Program Programme 379 377 376 372 378 380 3077 3046 3033 2994 2948 2965 2004 yýlý sonu itibariyle 17 yerde kantinimiz bulunmaktadýr. By the end of the year 2004, Our Administration has 17 canteens. 38 Ýdaremiz personelinin boþ zamanlarýný deðerlendirmek, sosyal ihtiyaçlarýný karþýlamak, mesleki konularda fikir alýþ veriþinde bulunmalarýný ve bir çatý altýnda toplanarak birlik ve beraberliklerini saðlamak, bu suretle personelin iþ verimini arttýrmak amacýyla 2004 yýlý sonu itibariyle 11 adedi yemekli, 36 adedi de yemeksiz olmak üzere toplam 47 lokalimiz hizmet vermiþ bulunmaktadýr. In order to add value to free time of our personnel, to meet their social needs, enable them to exchange information and so to increase productivity, 47 premises (11 serving meal, 36 not serving meal) served in year 2004. 39 EÐÝTÝM FAALÝYETLERÝ EDUCATIONAL ACTIVITIES Kuruluþumuzca verilen posta hizmetlerinin belirlenen ana gaye, hedef ve ilkelere uygun olarak kýsa zamanda karlýlýk ve verimlilik ilkeleri doðrultusunda ifasý için Yurtiçi ve Yurtdýþý Kurum ve Kuruluþlarla iþbirliði yaparak eðitime yönelik projeleri yürütmek personelin modern yöntemlerle hizmet öncesi, hizmetiçi eðitimlerini saðlamak ve personelden en üst düzeyde yararlanmak amacýyla hizmetiçi eðitim faaliyetlerine önem verilmekte, açýlan kurs ve seminerlerle süreklilik arz edecek þekilde her seviye ve branþta personelin eðitilmesi ile eðitimli personelin bilgi becerisiyle motivasyonunu artýrarak daha verimli ve uyumlu çalýþmasý yanýnda, Kuruluþun üst kademelerine sürekli bir þekilde eleman yetiþtirilmesi amaçlanmaktadýr. In accordance with the aims and principles determined by Our Administration, in order to perform the postal services profitably and efficiently in a short time period, and with the aim of carrying out the educational projects by co-operating with National and Foreign Institutions, providing the pre-service and inner service training of the personnel with the modern methods and benefiting from them at the highest level, the inner-service training is emphasized. With courses and seminars it is aimed that the personnel at every branch and level is trained and that the skills, knowledge and motivation of the trained personnel are increased, so that they can work more efficiently and more coherently and that they can be trained for the upper levels of the service. 2004 yýlýnda 358 kursta 5726 kursiyerin eðitimi gerçekleþtirilmiþtir. A total of 5726 trainees were trained in 358 courses in 2004. 2005 yýlý I.Dönem eðitim programýnda ise 222 kurs ve seminerde 3851 kursiyerin eðitimi planlanmýþtýr. A total of 3851 trainees are planned to be trained in 222 courses and seminars in the education term of 2005. 2004 yýlýnda Avrupa Topluluðu Araþtýrma Uygulama Merkezince (ATAUM) In 2004, 18 (7 of which participate to expertise and 11 of which participate to 40 düzenlenen eðitim programlarýna 7 personelin, TÖMER Yabancý Dil Kursuna 11 personelin katýlýmý saðlanmýþtýr. language course) personnel participated in the training programmes of European Community Research and Application Centre (ATAUM). POSTA ÝDARECÝLÝK KURSLARI POSTAL ADMINISTRATION COURSES ANKARA EÐT. MRK. MÜD. Ankara Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. ÝSTANBUL EÐT. MRK. MÜD. Ýstanbul Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. ÝZMÝR EÐT. BÝRÝMÝ Ýzmir Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. TRABZON EÐT. BÝRÝMÝ Trabzon Training Center Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. TOPLAM TOTAL Kurs sayýsý No.of Courses Kursiyer sayýsý No.of Particip. 2002 2003 2004 2005 Program Programme 45 81 164 73 707 1408 3459 1313 59 50 152 78 812 613 1678 1331 17 15 26 53 252 193 353 900 7 10 16 18 167 165 236 307 128 156 358 222 1938 2379 5726 3851 Ayrýca TODAÝE eðitimiyle ilgili olarak bir kiþi 2004-2005 akademik yýlý Kamu Yönetimi Yüksek Lisans Programlarýna katýlmaya hak kazanmýþtýr. On the other hand, concerning the education of the Institute of Turkey and Middle East Public Administration, one personnel has been qualified to participate the master programme of Public Administration. AB Uyum Müktesebatý çerçevesinde Baþbakanlýk DPT Müsteþarlýðý organizasyonu ile gerçekleþtirilen Leonardo da Vinci (Mesleki Eðitim Programý Hareketlilik Alt Faaliyet Alaný) konulu seminere bir kiþinin, In the framework of compliance studies with EU acquis communautaire one personnel has participated to the seminar, Leonardo da Vinci (Vocational Training Programme Mobility Sub-Activity Area) organised by, SPO Under Secretariat of Prime Ministry; Türkiye ve Orta Doðu Amme Ýdaresi Enstitüsünde (TODAÝE) 12-13-14 Ekim 2004 tarihlerinde düzenlenen Protokol Yönetimi Semineri ne 3 kiþinin katýlýmý saðlanmýþtýr. 3 personnel were participated to the Protocol Management Seminar organised in Institute of Turkey and Middle East Public Administration on 12-14 October 2004. Ayrýca 2004 yýlýnda PTT-Bank kapsamýnda verilen hizmetlerle ilgili olarak eðitim faaliyetlerinin gerçekleþtirilmesini teminen seminerler düzenlenmiþtir. Besides seminars were organised concerning the services offered in the scope of PTT Bank in order to realise the training activities in 2004. 41 DÝÐER FAALÝYETLER OTHER ACTIVITIES Dünya Posta Birliði tarafýndan 33. sü 2004 yýlýnda düzenlenen Mektup Yazma Yarýþmasýnýn konusu Yoksullukla Mücadele Ýçin Biz Gençlerin Ne Yapabileceðini Anlatmak Ýçin Size Yazýyorum olarak seçilmiþ olup Türkiye genelinde dereceye giren eserler belirlenmiþ ve toplam 1 . 5 0 0 . 0 0 0 . 0 0 0 . T L ö d ü l v e r i l m i þ t i r. At the Letter Writing Competition organised for the 33rd time in the year 2004 by the Universal Postal Union (UPU), the subject I am writing to tell you how young people can help reduce poverty was chosen, successful works were determined and a total prize of 1.500.000 TL was given. 2005 yýlýnda 34. sü yapýlacak olan UPU Mektup Yazma Yarýþmasýnýn konusu, En Beðendiðin Peri Masalý Kahramanýna Mektup olarak belirlenmiþ olup gerekli izinler alýndýktan sonra Türkiye genelinde tüm okullara duyurusu yapýlmýþtýr. Yarýþma sonucunda dereceye girecek olan ilk üç eser sahibi öðrencilerimize toplam, 2.100.000.000.-(Ýkimilyaryüzmilyon)TL ödül verilecektir. For the 34th UPU Letter Writing Competition which will be held in 2005, the subject was determined as A letter to my favourite fairytale character, and it was announced to all schools in Turkey after the necessary permissions were taken. A total reward of 2,100,000,000 TL will be given to the students which will be the first, second and the third. 10 Ekim 2004 tarihinde Bulgaristanda yapýlan 33. Balkan Ülkeleri Posta Daðýtýcýlarý Yürüyüþ Yarýþmasýnda Ülkemiz Erkeklerde ferdi birincilik ve takým birinciliði elde etmiþ olup Bayanlar da ise en teknik yürüyen yürüyüþçü ödülü alýnmýþtýr. At the 33rd Balkan Countries Postmen Fast Walking Competition which was held on 10/10 2004 in Bulgaria, Our Administration achieved the first degree in the individual category and in the team category among men and the price of most technical walking postman among woman was won. 42 34. Balkan Ülkeleri Posta Daðýtýcýlarý Yürüyüþ Yarýþmasý ise 2005 yýlýnda Arnavutlukda yapýlacaktýr. The 34th Balkan Countries Postmen Fast Walking Competition will be held in Albania in 2005. Av r a s y a P o s t a B i r l i ð i ( P U E A ) Kongresinde birliðe üye ülkeler (K.K.T.C. Türkiye, Pakistan, Azerbeycan) ile üye olmasý muhtemel ülkeler arasýnda Posta daðýtýcýlarý Yürüyüþ yarýþmasý düzenlenmesi için karar alýnmýþ, yürüyüþe iliþkin ön çalýþmalar yapýlmýþ olup konuyla ilgili yazýþmalar sürdürülmektedir. At the Congress of PUEA (Postal Union of Eurasia) it was decided to hold a Postmen Fast Walking Competition among the member countries (Turkish Republic of Northern Cyprus, Turkey, Pakistan, Azerbaijan) and the countries of which memberships are possible, the pre-studies were made and the correspondence concerning this subject still continue. 43 LEGAL ARRANGEMENTS HUKUKÝ DÜZENLEMELER AB Müktesebatýnýn Üstlenilmesine Ýliþkin Türkiye Ulusal Programýnýn yeni düzenlenmesi 24.07.2003 tarih ve 25178 Mükerrer Sayýlý Resmi Gazetede yayýmlanarak yürürlüðe girmiþtir. Söz konusu Ulusal Programýn Kuruluþumuzla ilgili Posta Hizmetleri alanýnda AB mevzuatýna uyum çalýþmalarýna baþlamasý baþlýklý 19.3 nolu önceliðinde 2003 yýlýnýn dördüncü çeyreðinde yürürlüðe girmek üzere 5584 sayýlý Posta Kanununda, 15 Aralýk 1997 gün ve 97/67/AB ve 10 Haziran 2002 gün ve 2002/39/AB sayýlý direktiflere uygun deðiþikliklerin yapýlmasý öngörülmüþ olup, söz konusu öncelik doðrultusunda Kuruluþumuz bünyesinde teþkil edilen Çalýþma Grubu ve Üst Komisyonda görüþülmüþ Posta Sektörü Kanunu ve T.C. P o s t a v e Te l g r a f Te þ k i l a t ý G e n e l Müdürlüðünün Görev Yetki ve Sorumluluklarý Hakkýnda Kanun tasarýlarý son þekli verilerek Ulaþtýrma Bakanlýðýna sunulmuþtur. Bakanlýðýmýz bünyesinde teþkil eden komisyona Kuruluþumuz personelince de iþtirak edilmekte olup, tasarýlar üzerindeki çalýþmalar devam etmektedir. The new adjustment of National Programme of Turkey concerning the adaptation EU acquis communautaire entered into force after it was published in the Official Gazette dated 24.07.2003 nr.25178. In the precedence nr.19.3 titled Starting the compliance studies with EU communautaire in the Postal Service area which is included in the mentioned National Programme about Our Administration, it was foreseen that The Postal Law nr.5584 which entered into force in the fourth quarter of 2003, the amendments will be made in accordance with the directives nr.97/67/AB dated 15.12.1997 and nr.2002/39/AB dated 10.06.2002; these amendments were negotiated according to the mentioned precedence at the Working Group and Executive Commission which was constituted in Our Institution and the drafts of Postal Sector Law and The Law Concerning the Duty, Authority, and Responsibilities of General Directorate of Turkish Republic Post and Telegraph Establishment were finalised and submitted to the Ministry of Transportation. To the Commission which was constituted in Our Ministry, our personnel is also participating, the studies about the drafts still continue. 44 EKONOMÝK SONUÇLAR FÝNANCÝAL RESULTS Kuruluþumuzun 2004 yýlýnda yapmayý planladýðý yatýrýmlar için 34 Trilyon 255 Milyar TLsi Haberleþme Sektörü, 1 Trilyon 290 Milyar TLsi ise Saðlýk sektörü olmak üzere toplam 35 Trilyon 545 Milyar TLlik teklifine karþýn, DPT Müsteþarlýðýnca kuruluþumuza; In order to make the investments planned for 2004 by our Administration, 34 trillion and 255 billion TRL for the Communication Sector and 1 trillion and 290 billion TRL for the health sector, 35 trillion and 545 billion TRL in total have been proposed and Under Secretariat of State Planning Organisation (SPO) gave authorisation to our Administration for an investment of; Haberleþme Sektörü için 25 Trilyon TL 25 trillion TRL for the Communication Sector, Saðlýk Sektörü için 1 Trilyon 290 Milyar TL olmak üzere toplam 26 Trilyon 290 Milyar TLlik yatýrým yetkisi öngörülmüþtür. 1 trillion and 290 billion TRL for the health sector and 26 trillion and 290 billion TRL in total. 2004 yýlý sonunda gerçekleþtirilen fiziki yatýrýmlar için toplam 16 Trilyon 812 Milyar 758 Milyon TLlik harcama yapýlmýþtýr. 2004 yýlýnda 16 Trilyon 812 Milyar 758 Milyon TLlik yatýrýmýn tamamý özkaynaklardan karþýlanmýþtýr. For the physical investments made at the end of 2004, the expenditure was 16 trillion 812 billion 758 million TRL in total. The whole of the investments in 2004 has been covered by the own sources of PTT. TOPLAM PTT YATIRIMLARI TOTAL PTT INVESTMENTS (Milyar TL.) (Bilion TL.) Program Programme 45 2005 yýlýnda yatýrýmlarýmýzýn gerçekleþtirilmesini teminen 7 adet proje bazýnda Kuruluþumuza Haberleþme Sektörü için 26 Trilyon 694 Milyar TL (26 Milyon 694 Bin YTL) Saðlýk Sektörü için 1 Trilyon 420 Milyar TL (1 Milyon 420 Bin YTL) olmak üzere toplam 28 Trilyon 114 Milyar TLlik (28 Milyon 114 Bin YTL) ödenek öngörülmüþtür. Yatýrýmlarýmýz bu ödenek çerçevesinde yürütülecektir. A budget of 26 trillion and 694 billion TRL (26.694.000 NTL-New Turkish Lira) for the Communication Sector, 1 trillion and 420 Billion TRL (1.420.000 NTL) for the health sector, 28 trillion 114 billion TRL (28.114.000 NTL) in total was found appropriate for our Administration in order to make investments in 7 projects in 2005. Our investments shall be carried out within the framework of this budget. Diðer taraftan bilanço yapýsýna bakýldýðýnda; özkaynaklarýn toplam kaynaklar içerisindeki payý 2003 yýlý sonunda %82 iken 2004 yýlý sonunda bu oran %85,5 olmuþtur. On the other hand, when the balance sheet is checked, the ratio of the own sources of PTT was 82 % in the total sources at the end of 2003, this ratio increased to 85,5 % at the end of 2004. 2003 Yýlý sonunda net maddi duran varlýklarýn varlýklar toplamýna oraný %62,2 iken bu oran 2004 yýlý sonunda % 67 olmuþtur. 2003 yýlý sonunda varlýklar içerisinde dönen varlýklarýn % 37,2 olan payý 2004 yýlý sonunda % 31,4e düþmüþ, duran varlýklarýn toplam varlýklar içerisindeki payý da %62,2den %68,5e yükselmiþtir. While the ratio of net tangible of fixed assets to the total assets was 62,2 % at the end of 2003, this ratio increased to 67 % at the end of 2004.The ratio of 37,2 % of current assets to the total assets at the end of 2003 decreased to 31,4 % at the end of 2004, the ratio of fixed assets to the total assets increased to 68,5% from 62,2 %. 2003 yýlý sonunda net maddi duran varlýklarýn özkaynaklara oraný %75,9 iken bu oran 2004 yýlý sonunda %78e yükselmiþtir. While the comparison of net tangible fixed assets to our own sources was 75,9 % at the end of 2003, this ratio increased to 78 % at the end of 2004. Gelir - Gider (Milyon TL.) Revenues and Expenditures (Millions TL.) HÝZMETLER ÝTÝBARÝYLE GELÝR - GÝDER REVENUES AND EXPENDITURES BY SERVÝCES Posta Postal Gelir Revenue Gider Expenditure Telgraf Gelir Telegraph Revenue Gider Expenditure Toplam Total Gelir Revenue Gider Expenditure 2000 2001 2002 2003 2004 2005 Program Programme (YTL.) (NTL.) 320313927 458572897 564191578 710787666 969108780 1079056500 262322153 389242958 552737739 688065683 893874183 1009371743 2886162 4076861 5123838 5271790 5213235 6671200 2917638 4690572 5583209 5103265 4491830 6194957 323200089 462649758 569315416 716059456 974322015 1085727700 265239791 393933530 558320948 693168948 898366013 1015566700 46 2004 yýlý sonunda posta gelirleri 969 Trilyon 108 Milyar 780 Milyon TL, telgraf gelirleri 5 Trilyon 213 Milyar 235 Milyon TL olarak gerçekleþmiþ ve gelirler toplamý 974 Trilyon 322 Milyar 015 Milyon TL olmuþtur. Postal revenues were 969 trillion 108 billion and 780 million TRL, telegraph revenues were 5 trillion 213 billion and 235 million TRL and the total revenue was 974 trillion 322 billion and 15 million TRL at the end of 2004. Posta giderleri 893 Trilyon 874 Milyar 183 Milyon TL, Telgraf giderleri 4 Trilyon 491 Milyar 830 Milyon TL olarak gerçekleþmiþ ve giderler toplamý 898 Trilyon 366 Milyar 013 Milyon TL olmuþtur. Böylece 2004 yýl sonu itibariyle kuruluþumuzda 75 Trilyon 956 Milyar 002 Milyon TL gelir fazlasý elde edilmiþtir. Postal expenditures were 893 trillion 874 billion and 183 million TRL, telegraph expenditures were 4 trillion 491 billion and 830 million TRL and the overall expenditures were 898 trillion 366 billion and 13 million TRL. In our Administration , revenue surplus of 75 trillion 956 billion and 2 million TRL has been achieved as of late 2004 KAR -ZARAR DURUMU (Milyar TL.) (Billion TL.) PROFIT-LOSS 47 Projeler itibariyle Yatýrým Harcamalarý (Milyon TL.) - Investments Expenditures (Millions TL.) 2000 2001 2002 2003 2004 2005 Program Programme (YTL.) (NTL.) Posta Hizmetleri Postal Services Binalar Buildings Diðerleri Others 2365599 11502893 2617010 3476328 10864146 1050000 1703224 1848838 1775326 1434383 433758 4730000 610817 1713695 2956139 2734192 5514854 22334000 TOPLAM TOTAL 4679640 15065426 7348475 7644903 16812758 28114000 PTT Yatýrým Harcamalarýnýn Ekonomideki Durumu (Milyar TL.) Position of PTT Investments Expenditures in the Economy (Billions TL.) 2000 2001 2002 2003 2004 2005 Program Programme (000YTL.) (000NTL.) Gayri Safi MilliHasýla (GSMH)125970544 179480078 Gross National Product Sabit Sermaye Yatýrýmý (SSY) 27688469 22726453 Fýxed Capýtal Expenditures PTT Yatýrýmlarý 4680 15065 PTT Investments 273463168 356680888 428932343 - 22532047 24782018 32802283 - 7348 7645 16813 28114 Yatýrýmda Kullanýlan Finansman Kaynaklarý (Gerçekleþme %) Appropriated Financing Source for the Investments (Actual %) 2000 2001 2002 2003 2004 Özkaynak - Own Sources 100 Dýþ Proje Kredisi - Foreign Credit Türk EximBank - Türks EximBank - 100 - 100 - 100 - 100 - 2005 Program Programme 100 - Sarf Yerleri Ýtibariyle Giderler (Gerçekleþme %) Expenditures Categories (Actual %) Personel - Personnel Bakým - Onarým Repair and Maintenance Ulaþtýrma - Transportation Diðerleri - Others 2000 2001 2002 2003 2004 81,8 2,4 81,9 1,2 82,8 1,4 82,9 1,6 83,6 1,8 68,3 1,5 15,8 16,9 15,8 15,5 14,6 30,2 48 2005 Program Programme Finansman Durumu (Milyon TL.) (Financial Situation (Millions TL.) 2000 ÝHTÝYAÇLAR - REQUIREMENTS Yatýrým Ödemeleri 4679640 Investments Borç Ödemeleri Repayment on Loans Kanuni Ödemeler Legal Repayment Diðer Ödemeler 163899003 Other Repayment ÝHTÝYAÇLAR TOPLAMI 168578643 TOTAL REQUIRMENT KAYNAKLAR SOURCE OF FUNDS 2001 2002 2003 15065400 7348475 7644903 16812758 28114000 - - - - - 7913500 9551500 238457 - 1182000 295720429 431407725 361256702 1567728033 442253000 318699329 448307700 369140062 1584540791 471549000 2000 Ýþletmeden 168578643 From Oparation (Kar/Zarar) 36631131 Profit Amortisman 11431674 Depraciation Diðer Kaynaklar 120515838 Other Sources Ýþletme Dýþýndan From External Sources Devlet Bütcesi Goverment Budget Sermaye Capital Dýþ Proje Kredisi Foreign Credits Açýk Financial Deficit KAYNAKLAR TOPLAMI 168578643 TOTAL SOURCE OF FUNDS 2001 2002 318699329 309302624 2004 2003 2005 Program Programme (YTL.) (NTL.) 2004 252399568 1389250987 2005 Program Programme 323454000 45616529 6813079 14101438 52514689 42414000 18527500 27001097 22466945 17414666 32000000 254555300 105190900 80172111 111920801 73681000 - - - - - - - - - - - - - 13439648 - - - - - - - - - - - 369140062 1584540791 471549000 318699329 448307700 Hizmetler Ýtibariyle Gelirler (Gerçekleþme %) Revenues by Services (Actual %) Posta - Postal Telgraf-Telegraph 2000 2001 2002 2003 2004 99,0 99,1 99,1 99,2 98,9 1,0 0,9 0,9 0,8 1,1 2005 Program Programme 99,4 0,6 Hizmetler Ýtibariyle Giderler (Gerçekleþme %) Expenditures by Services (Actual %) Posta - Postal Telgraf-Telegraph 2000 2001 2002 2003 2004 99,1 99,0 99,0 99,3 99,5 99,3 0,9 1,0 1,0 0,7 0,5 0,7 49 2005 Program Programme BÝLANÇO - BALANCE SHEET AKTÝF - ASSETS 2000 Dönen Varlýklar 101828788 Current Assets Kasa ve bankalar 40154739 Cash and Banks Hisse Senetleri 44671229 Shares Bonds Goverment Tahviller,hazine Banka Bonds Receivables Alacaklar 6394788 Advance Payments Verilen Avanslar 6607 Inventories Stoklar 1880549 Other Current Assets Diðer Dönen Varlýklar 8720876 Inventories Duran Varlýklar 118464688 Other Current Assets Alacaklar 6555 Fixed Assets Verilen Avanslar 67802 Receivables Müessese ve Ýþtiraklardaki Sermaye Payý Advance Payment Share Capital Maddi Duran Varlýklar 118390331 In the Participations Maddi Olmayan Duran Varlýklar Tangible Fixed Assets Intengible Fixed Assets Diðer Duran Varlýklar Other Fixed Assets Ödenmemiþ Sermaye 9766980 Unpaid Capital Zararlar Loses Ýþletmeler Baðlantý Hes. Administration Connection Account Toplam 230060456 Total Nazým Hesaplar 158954866 Memo Account GENEL TOPLAM GENERAL TOTAL 2001 2002 2003 (Milyon TL.) (Millions TL.) 2005 2004 150719040 167770064 216815030 Program Programme (YTL.) (NTL.) 335623565 342317852 79966562 61234128 59157893 84901009 87158000 38048730 54138727 98991296 190553406 171351000 - - - - - 8383460 16664356 14333042 17280940 5770852 17598 15393 10299 154802 10000 9849787 16771864 24205197 20725838 49974000 14452903 18945596 20117303 22007570 28054000 185586716 288143586 363312226 731337980 1027137148 - - 1563 219 1148 98917 120533 296725 373692 664000 - - - - - 185487799 288023053 362988959 714196792 996210000 - - 24979 26326 32000 - - - - - 9977552 48787966 3229981 16740951 30230000 - - - - - - - - - - 346283308 504701616 583357237 1066961545 1369455000 191925554 189843800 315877661 455055184 - 389015322 538208862 694545416 899234898 1522016729 1369455000 50 (Milyon TL.) (Millions TL.) (YTL.) (NTL.) BÝLANÇO - BALANCE SHEET PASÝF -LIABILITIES Kýsa Vadeli Yabancý Kaynaklar Short Term External Sources Alýnan Krediler Received Credits Kredi ve Tah.Taksitleri Of Credits,Intalments Borçlar Deps Alýnan Avanslar Received Advances Vergi-Resim-Harç ve Kesintiler Taxes,Duties and Deductions Borç ve Gider Karþýlýklarý Corresponding to debts and expenditures Gider Tahakkuklarý Accured Expenses Diðer Yabancý Kaynaklar Other External Sources Uzun Vadeli Yabancý Kaynaklar Long Term Externel Sources AlýnanKrediler Received Credits Borçlar Deps Alýnan Avanslar Received Advance Payments Diðer Yabancý Kaynak Other External Sources Öz Kaynaklar Own Sources Esas Sermaye Nominal Capital Yeniden Deðerleme Artýþý Increase After Revaluation Yedekler Reserves Karþýlýklar Provisions Geçmiþ Yýl Karlarý Prior Year's Profits Dönem karý (*) Current Year's Profits AÇIK Financial Deficit Toplam Total Nazým Hesaplar Memo Account GENEL TOPLAM GENERAL TOTAL 2000 2001 2002 2003 2004 2005 Program Programme 50402848 90982318 115049954 103952106 149577359 176869000 - - - - - - - - - - - - 29813183 64023419 93998489 76936826 121180771 134179000 1845248 3495270 2579158 2832891 4014110 3458000 7959231 11451325 15533583 20372391 21420679 28382000 10284934 9551608 - 211532 -148543 5889000 493663 2436377 2934142 3507356 2775697 4961000 6589 24319 4582 91110 334645 - 315145 536556 873801 1403841 2075641 301000 - - - - - - - - - - - - - - - - - - 315145 536556 873801 1403841 2075641 301000 179342463 254764434 388777861 478001290 915308545 1192285000 100000000 140000000 260000000 260000000 610000000 610000000 41373588 62014131 106859938 186505957 - - 1337744 7133774 15104844 17393895 91698177 109581000 - - - - - - - - - - 80375283 331017000 36631131 45616529 6813079 14101438 52514689 42414000 - - 80720396 99273000 - - 230060456 346283308 504701616 583357237 1066961545 1369455000 158954866 191925554 189843800 315877661 455055184 - 389015322 538208862 694545416 899234898 1522016729 1369455000 (*) Net Kar Definite Profit 51
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