Resume - Özyeğin Üniversitesi
Transkript
Resume - Özyeğin Üniversitesi
Hanım Kader ŞANLIÖZ ÖZGEN Hanım Kader ŞANLIÖZ ÖZGEN hksanlioz@gmail.com PROFESSIONAL EXPERIENCE Sept. 2013 Instructor at the Hotel Management Department Özyeğin University School of Applied Sciences May 2012 Sector-specific web site writer www.turizmgazetesi.com Researches and articles in order to support interacton of academic and professional platforms of tourism sector (Some studies also published in Resort tourism magazine) Mar 2010 – Jul 2011 Asst. Marketing Manager LykiaGroup Resort Hotels, Antalya, Turkey The company is a very important role player in Turkish hospitality business with its experience of more than 20 years. It owns and manages LykiaWorld Ölüdeniz, LykiaWorld Antalya, LykiaLodge Kapadokya, LykiaLinks Antalya (the only seaside golf course of all the Mediterranean Region). Reporting to Sales & Marketing Director – Executive Member of the Board (in charge of LykiaGroup Sales & Marketing), conducting marketing planning, implementation and performance evaluation processes and tasks for three hotels and the golf course. Apr 2007 – Mar 2010 Guest Relations Manager LykiaWorld Antalya (*****), Denizyaka, Antalya, Turkey The hotel was opened in 2008 as the last investment of LykiaGroup. It is situated on 1.000.000 sqm area and has 1.200 beds. hosting guests. The only hotel with a links (seaside) golf course in Turkey and all South Mediterranean countries thanks to its 2,5 km long beach. Reporting to Hotel General Manager, follow-up of the pre-opening works as an assistant to the Hotel General Manager including the corporate communication tasks inside and outside the hotel, establishment of the Guest Relations Department and of the guest follow-up systems, conducting the operations. Apr 2001 – Apr 2007 Guest Relations Manager World of Wonders Topkapı Palace Hotel (*****), Kundu, Antalya, Turkey The hotel was the first of hotel of World of Wonders Hotel Group. It was opened in May 1999 and started to give service with 2.200 beds as the very first theme hotel of Turkey. Reporting to the General Manager, managing and conducting all the guest relations tasks. 1 Updated: Apr 2014 Hanım Kader ŞANLIÖZ ÖZGEN Oct 2000 – Apr 2001 Timeshare Executive Naturland Ecopark & Resort (*****), Çamyuva, Antalya, Turkey The hotel was the very first resort opened with a eco-tourism theme. It is a hotel complex with 3 different parts of various features. The hotel has also several bungalows rented as time share basis (opening in 1987, 385 rooms, 98 bungalows). Reporting to the General Manager, dealing with the procedures of the timeshare members. Mar – Sept 2000 Reservation – reception clerk Eurogroup Hotel Management Company, Chambéry, France A hotel management company with 25 hotels of different sizes all over France (seaside, ski centers etc.). Online telephone reservation, dealing with the general front office tasks in a 3 star hotel in Croix de la Mer, Cote d’Azur. Jan 1998 – Aug 1999 Reception clerk Grand Hotel Mercure İzmir (ACCOR) (*****), Turkey One of the oldest hotels of Izmir, under the management of French Hotel Group, ACCOR, with 184 rooms. Now operates as Mövenpick Hotel. Handling the front office tasks in a 5 star city hotel. Summer 1997 Reception clerk Aquapark Hotel(****), Kaş, Antalya, Turkey Summer 1996 Reception clerk Thermal Hotel Pam (****), Karahayıt, Denizli, Turkey EDUCATION 2012 - Tourism Management Doctorate Program Dokuz Eylül University Institute of Social Sciences 2009 – 2012 Master of Business Administration Faculty of Economic and Administrational Sciences Akdeniz University, Antalya (Academic degree: 82,33) (Subject of the academic thesis : Sales & Marketing Department Organization Structure in Customer-oriented Hospitality Enterprises ) 2003 – 2005 Executive Master of Business Administration Faculty of Economic and Administrational Sciences Akdeniz University, Antalya (Academic degree: 79,83) (Subject of the project : The importance of the product differentiation in the hospitality and theme hotels; the sample of WOW Topkapı Palace Hotel) 1999 – 2000 IUP – Professional Tourism Institute, Tourism Department Université de Savoie, Chambéry, France 1996 – 2000 Tourism Management Department (English – French) Faculty of Business Dokuz Eylül University, İzmir (Academic degree: 83,52) 2 Updated: Apr 2014 Hanım Kader ŞANLIÖZ ÖZGEN OTHER FEATURES Foreign languages English – advanced (written and spoken – ÜDS 2011 point 86,5) French – upper intermediate (written and spoken – ÜDS 2012 point 81) German – intermediate (written and spoken) Academic certificates * 7th National Conference for Graduate Research in Tourism Presentation of research paper * 6th International Graduate Tourism Research Conference Apr 2012 and seminars Market Segmentation: Typical Conceptual and Methodological Pitfalls (Sara DOLNICAR – University of Wollongong, Australia) Conducting Case Study Research: Dispelling the Myths (Alan FYALL – Bournemouth University, UK) Interdisciplinary Study: An Approach to Tourism and Hospitality Management (Shawn JANG – Purdue University, USA) Presentation of the master thesis * 5th Graduate Tourism Students Research Congress Apr 2012 Presentation of the master thesis * 1st Recreation Research Congress Apr 2012 Presentation of a research paper “The Importance of Recreation for the Domestic Tourism Development and a Proposal of Hospitality Model” * Research Methodologies Seminar Jan 2012 Academic Writing Seminars (Prof. Dr. Metin KOZAK – Muğla Üniversitesi Prof. Dr. Nazmi KOZAK – Anadolu Üniversitesi) Publications 2014 Book chapter: Sustainable Tourism and National Organizations in Sustainable Tourism (Ed. M. Kozak) 2013 Customer Orientation Practices in Hotel Establishments: the Case of Fıve Star Hotels in Antalya. Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi, 2013; 14(2):109-126. 2013 Changing World, Transformed Marketing: A Pioneering Mobile Marketing Example From Turkish Tourism Sector. Anatolia: Turizm Araştırmaları Dergisi, Cilt 24, Sayı 2, Güz: 250 - 260. Informatics Microsoft Office applications Odeon, Fidelio – Front Office modules Microsoft CRM software Certificates Turkish Standards Institution Quality Management (2004) Process Management, Interaction and Improvement Techniques Budget Planning and Control Miscellanous Management Training Subjects 3 Updated: Apr 2014